Manager, Business Enablement

Gap Inc.; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Gap Inc. is seeking a Manager, IndigoX Perform to shape how analytics informs planning, buying, and inventory across our brands. This hands‑on, high‑visibility role sits at the crossroads of business operations, data science, transformation, and enterprise enablement.

You will lead cross‑functional teams across transformation, brand, data science and technology to translate strategy into measurable outcomes, manage timelines, and promote adoption of new processes.

Qualifications

• Bachelor's degree required; MBA or relevant Master's preferred.
• 3–6 years of progressive experience in transformation, planning, or business operations in retail or consumer industries.
• Experience with process mapping and definition.
• Experience leading cross‑functional initiatives involving technology or process transformation.
• Proficiency in project and change management methodologies (e.g., RACI, governance frameworks, enablement plans).
• Strong communication and presentation skills, with experience reporting to senior leadership.

Responsibilities

• Lead delivery of business outcomes for IndigoX Perform initiatives for Indigo X MPIO across planning, buying, and inventory capabilities and analytics.
• Support workplan management, milestone execution, and stakeholder communications to ensure clarity and progress.
• Partner with business, GTS, and brand teams to define and operationalize future-state processes, analytics, and requirements that unlock capability, performance, and agility.
• Coordinate across transformation tracks and analytic products to ensure interdependencies are identified and managed effectively.
• Support brand adoption and implementation quality by supporting change management strategies, training, and brand stakeholder management.

Skills

Data-driven problem solving

Process design

Cross-functional collaboration

Change management

Communication skills

Education

Bachelor's degree

MBA or Master's preferred

Job description

About the Role

The Manager, IndigoX Perform, plays a pivotal role in shaping and operationalizing the future of how Gap Inc. leverages analytics to plan, buy, and deliver products across its portfolio of brands.

This role bridges strategy, process, and execution, bringing to life the business enablement required for the Indigo X MPIO Perform Analytics. You will lead and collaborate across transformation, brand, data science, and technology teams to translate vision into outcomes.

This is a hands‑on, high‑visibility role at the intersection of business operations, data science, transformation delivery, and enterprise enablement.

What You'll Do

• Lead delivery of business outcomes for IndigoX Perform initiatives for Indigo X MPIO across planning, buying, and inventory capabilities and analytics.
• Support workplan management, milestone execution, and stakeholder communications to ensure clarity and progress.
• Partner with business, GTS, and brand teams to define and operationalize future‑state processes, analytics, and requirements that unlock capability, performance, and agility.
• Coordinate across transformation tracks and analytic products to ensure interdependencies are identified and managed effectively.
• Support brand adoption and implementation quality by supporting change management strategies, training, and brand stakeholder management.

Who You Are

Operational & Analytical Thinker

• Data-driven problem solver who connects metrics and insights to business performance.
• Fluent in process design, workflow optimization, and change impact assessment.
• Able to anticipate dependencies and design for scalability and efficiency.

Transformation Leader & Integrator

• Experienced in leading complex, multi‑stakeholder initiatives that combine process, technology, and organizational change.
• Skilled in translating strategic vision into tangible outcomes and measurable value.
• Adept at navigating ambiguity and creating structure within dynamic environments.

Collaborative Influencer

• Builds strong partnerships across business and technology teams.
• Communicates with clarity and confidence across all levels - from operational teams to senior leadership.
• Balances empathy and accountability, inspiring teams to deliver through change.

Change Advocate & Capability Builder

• Champions adoption, sustainability, and continuous improvement.
• Recognizes that transformation is both a project and a mindset - fostering resilience and curiosity in others.

Qualifications

• Bachelor's degree required, MBA or relevant Master's preferred.
• 3-6 years of progressive experience in transformation, planning, or business operations roles within retail or consumer industries.
• Experience with process mapping and definition
• Demonstrated ability to lead cross‑functional initiatives, preferably involving technology or process transformation.
• Proficiency in project and change management methodologies (e.g., RACI, governance frameworks, enablement plans).
• Strong communication and presentation skills, with experience reporting to senior leadership.