Manager, Business Development

The Clearing House; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

The Clearing House in the United States is seeking a Business Development Manager to support the growth of service providers, fintechs, and non-bank inquiries. You will own the coverage model, oversee new inquiry decisioning, outreach programs, and CRM discipline to drive market engagement.

You will collaborate with Marketing and Product to execute campaigns, capture market intelligence, and leverage AI-enabled workflows to improve research, planning, and client communications.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, Marketing, or related field.
• 5+ years of experience in financial services and payments.
• 5+ years in business development or market-facing roles.
• Knowledge of the U.S. payments ecosystem including banks, fintechs, processors.
• Experience translating priorities into client activity and actionable recommendations.
• Familiarity with APIs, ISO 20022 concepts, and payment network connectivity.

Responsibilities

• Manage new inquiries from service providers, fintechs and ecosystem participants.
• Maintain a scaled coverage model for banks and credit unions' providers.
• Track accounts needing proactive attention, follow-ups, or monitoring.
• Build and maintain service provider outreach programs and campaigns.
• Coordinate follow-ups with owners and next steps.
• Partner with Marketing and Product on education and campaign execution.
• Track competitor activity, market data, and client feedback.
• Use CRM and AI tools to improve research and market intelligence.

Skills

Financial services expertise

Business development

CRM proficiency

Market research

Proposal and presentations

AI tools awareness

Education

Bachelor’s degree in Business, Finance, Technology, Marketing, Communications, or related field

Tools

CRM platforms

APIs

ISO 20022 concepts

Payment hubs

Cloud-based tools

Job description

Position Summary

The Business Development Manager will support the Business Development team and scale coverage for service providers, fintechs, and general new non-bank inquiries.

This role owns the operating discipline behind the coverage model, including new inquiry decisioning, service provider outreach programs, campaign follow‑up, event follow‑up, CRM discipline, reporting, account materials, market intelligence and AI‑enabled workflows.

Essential Functions and Responsibilities

• Manage new inquiries from service providers, fintechs and other ecosystem participants.
• Maintain the scaled coverage model for bank and credit union service providers.
• Track which accounts need proactive attention, periodic check‑ins, campaign follow‑up, reactivation, or light monitoring.
• Build and maintain service provider outreach programs, TPSP campaigns, target lists and follow‑up plans.
• Coordinate service provider follow-ups with clear owners and next steps.
• Ownership of business development activity partnering with Marketing and Product on education and campaign execution.
• Track competitor activity, market data, client feedback and recurring themes.
• Use CRM and AI tools to improve research, updates and market intelligence.

Qualifications Required

• Bachelor’s degree in Business, Finance, Technology, Marketing, Communications, or related field.
• 5+ years of experience in financial services and payments.
• 5+ years of experience in business development, customer success, growth operations, product marketing, consulting or market-facing program execution.
• Knowledge of the U.S. payments ecosystem, including banks, credit unions, service providers, fintechs, processors, corporates and financial institution technology partners.
• Demonstrated ability to translate business priorities into targeted client activity and actionable business recommendations.
• Technology literacy, including familiarity with APIs, ISO 20022 concepts, payment network connectivity, fintech platforms, payment hubs, cloud-based tools or similar payment technology environments.
• Strong writing, presentation, research and project execution skills, with ability to create clear client-facing and internal materials.
• Experience using CRM platforms to manage partner activity and account plans.
• Comfort using approved AI and digital productivity tools to improve account research, meeting preparation, market intelligence, and content development.

Qualifications Desired

• Knowledge of real-time payments, RTP use cases, service provider enablement, FI readiness and corporate or platform payment needs.
• Experience working with Product, Marketing or Commercialization teams on go-to-market initiatives.
• Experience supporting industry events, webinars, customer advisory sessions or partner engagement programs.
• Familiarity with competitor analysis, market research and customer feedback programs.

Physical Demands and Work Environment

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time.

The anticipated annual salary range for NY-based candidates for this position is $120,000-$150,000. Base salary and position level will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, 401k plan with company contribution and company match, tuition reimbursement and more.

About The Clearing House

The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private‑sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.