Specialist, Payments Education

PAYCO The Clearing House Payments Company L.L.C.; United States; On-site; USD 65,000 - 90,000; Part time

Job summary

The Clearing House is seeking a Payments Education Specialist to leverage knowledge of the United States payment channels to support financial institution members and corporate subscribers. The role develops and delivers payments education using various delivery methods and may execute consulting and compliance engagements under the direction of leadership.

Travel is required and the role emphasizes staying current on rules and regulations and delivering high-quality education programs to

Qualifications

• Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Receives telephone and email inquiries and responds with timely support and/or solutions in order to provide top of the line customer service for our members and others
• Stays current on rules and regulations for the various payment systems
• Works with the team to identify, develop and deliver payments-related education for our members, subscribers and prospects
• Participates in the planning and execution of payments education programming for our members
• Participates in the planning and execution of payments-related contracted engagements and special consulting projects and custom payments education programming for our members
• Represents the company with a professional appearance and conduct
• Participates in internal/external education to ensure expertise and consistency of performance
• Travel required over the course of the year with some seasons heavier than others

Skills

Verbal communication

Written communication

Teamwork

Analytical skills

Education

Associate degree or equivalent

Tools

MS Office

WebEx

GoToMeetings

Job description

Position Summary:

The Payments Education Specialist leverages his/her knowledge of the various payment channels used in the United States to support the financial institution members and corporate subscribers that belong to TCHPA. In addition to providing ad hoc member service and support, the Specialist’s work includes the development and delivery of payments education to various audiences, utilizing various methods of delivery. The person in this role may also be responsible for the execution of consulting and compliance engagements contracted for completion, under the direction of the Director, Payments Compliance & Consulting.

Essential Functions and Responsibilities:

Receives telephone and email inquiries and responds with timely support and/or solutions in order to provide top of the line customer service for our members and others Stays current on rules and regulations for the various payment systems Works with the team to identify, develop and deliver payments-related education for our members, subscribers and prospects Participates in the planning and execution of payments education programming for our members Participates in the planning and execution of payments-related contracted engagements and special consulting projects and custom payments education programming for our members Represents the company with a professional appearance and conduct Participates in internal/external education to ensure expertise and consistency of performance Travel required over the course of the year with some seasons heavier than others

Qualifications Required:

Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience 2-5 years of business or FI operations experience Excellent verbal and written communications skills Accredited ACH Professional (AAP) with strong knowledge of the ACH payment system Knowledge of other payment systems including wire, check, credit/debit cards and instant payments helpful Other payments industry certifications: APRP, AFPP, NCP and CTP desired Self-motivated and ability to work both independently and in a team environment Strong detail oriented, organized, and analytical skills Proficiency with MS Office applications: Outlook, PowerPoint, Word and Excel. Presenter experience using WebEx, GoToMeetings or similar webinar program necessary

Qualifications Desired:

Website administration a plus

Physical Demands and Work Environment:

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Employees in this position will report to the office three days per week. Travel is required. Onsite work requirements may change at any time.

About The Clearing House:

The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange. The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. In 2017, The Clearing House revolutionized U.S. payments by introducing the RTP network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. These RTP capabilities enable all financial institutions to offer safer, faster, and smarter digital transaction services for their corporate and retail customers. Learn more at www.theclearinghouse.org.