Specialist, Payments Education

The Clearing House; North Carolina; On-site; USD 70,000 - 90,000; Full time

Job summary

The Clearing House is seeking a Payments Education Specialist who will leverage expertise in US payment channels to support bank members and corporate subscribers. The role includes creating and delivering payments education, handling ad hoc member support, and potentially leading contracted consulting engagements under the Director, Payments Compliance & Consulting.

Responsibilities include staying current on payment system regulations, planning education programs, and traveling as needed.

Qualifications

• Associate degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience
• 2-5 years of business or FI operations experience
• Accredited ACH Professional (AAP) with strong knowledge of the ACH payment system
• Knowledge of other payment systems such as wire, check, credit/debit cards and instant payments helpful
• Certifications such as APRP, AFPP, NCP and CTP desired
• Self-motivated and able to work independently or in a team
• Strong detail oriented, organized and analytical skills
• MS Office applications proficiency; presentation experience with WebEx/GoToMeetings or similar webinar program

Responsibilities

• Receives telephone and email inquiries and provides timely support to members and others
• Stays current on rules and regulations for various payment systems
• Develops and delivers payments education for members, subscribers and prospects
• Plans and executes payments education programming for members
• Plans and executes contracted engagements and custom payments education programming
• Represents the company professionally
• Participates in internal/external education for consistency of performance
• Travel required over the course of the year with some seasons heavier

Skills

Verbal communication

Written communication

Detail oriented

Team player

Education

Associate degree or equivalent

Tools

MS Office

WebEx

GoToMeetings

Job description

Position Summary

The Payments Education Specialist leverages his/her knowledge of the various payment channels used in the United States to support the financial institution members and corporate subscribers that belong to TCHPA. In addition to providing ad hoc member service and support, the Specialist’s work includes the development and delivery of payments education to various audiences, utilizing various methods of delivery. The person in this role may also be responsible for the execution of consulting and compliance engagements contracted for completion, under the direction of the Director, Payments Compliance & Consulting.

Essential Functions And Responsibilities

• Receives telephone and email inquiries and responds with timely support and/or solutions in order to provide top of the line customer service for our members and others
• Stays current on rules and regulations for the various payment systems
• Works with the team to identify, develop and deliver payments-related education for our members, subscribers and prospects
• Participates in the planning and execution of payments education programming for our members
• Participates in the planning and execution of payments-related contracted engagements and special consulting projects and custom payments education programming for our members
• Represents the company with a professional appearance and conduct
• Participates in internal/external education to ensure expertise and consistency of performance
• Travel required over the course of the year with some seasons heavier than others

Qualifications Required

• Associate's degree or equivalent from two-year college or technical school; and two to four years related experience and/or training; or equivalent combination of education and experience
• 2 - 5 years of business or FI operations experience
• Excellent verbal and written communications skills
• Accredited ACH Professional (AAP) with strong knowledge of the ACH payment system
• Knowledge of other payment systems including wire, check, credit/debit cards and instant payments helpful
• Other payments industry certifications: APRP, AFPP, NCP and CTP desired
• Self-motivated and ability to work both independently and in a team environment
• Strong detail oriented, organized, and analytical skills
• Proficiency with MS Office applications: Outlook, PowerPoint, Word and Excel. Presenter experience using WebEx, GoToMeetings or similar webinar program necessary

Qualifications Desired

• Website administration a plus

Physical Demands and Work Environment

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Employees in this position will report to the office three days per week. Travel is required. Onsite work requirements may change at any time.

About The Clearing House

The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.