Manager Business Analysis and Solutions

symetraexternal; United States; Remote; USD 106,000 - 177,000; Full time

Benefits offered by this job

Flexible work arrangements (remote)

401(k) with immediate vesting

Paid time away and holidays

Company matching

Benefits overview resources

Job summary

Symetra is seeking a Manager of Business Analysis and Solutions in the Benefits Division to lead a team driving operational effectiveness and technology-enabled solutions across Group Benefits. The role blends leadership, strategic planning, and cross-functional partnership to deliver value for customers and the business.

You will partner with operational leaders, technology teams, and vendors to prioritize work, optimize resources, and deliver scalable solutions that improve performance and

Qualifications

• 6+ years of progressive experience in business operations, business analysis, project management, or related discipline.
• Experience leading teams, coaching employees, and driving measurable business results.
• Experience partnering across business and technology organizations to deliver complex initiatives.
• Knowledge of UAT, operational processes, and continuous improvement methodologies.
• Experience with Group Benefits insurance operations and products is a plus.

Responsibilities

• Lead and develop high-performing teams of Business Analysts and related specialists.
• Drive operational excellence, technology-enabled solutions, and continuous improvement across the organization.
• Collaborate with business and technology leaders to align priorities and delivery plans.
• Ensure solution quality through business requirements, testing, and user acceptance activities.
• Manage strategic vendor partnerships including vendor governance and budget oversight.

Skills

Leadership

Business analysis

Project management

Continuous improvement

Stakeholder management

Team development

Vendor management

Education

Bachelor's degree preferred

High school diploma required

Tools

Fineos

Job description

Symetra has an exciting new opportunity to join us as aManager Business Analysis and Solutions in our Benefits Division!

About the role

In this role, you will lead a team responsible for driving operational effectiveness, technology-enabled business solutions, and continuous improvement across our Group Benefits organization. This role combines people leadership, strategic planning, and business partnership to ensure processes, systems, vendors, and initiatives deliver meaningful value to the business and our customers.

You will work closely with operational leaders, technology partners, and vendors to prioritize work, optimize resources, and deliver solutions that improve performance, scalability, and customer outcomes.

What you will do

Lead and Develop High-Performing Teams

• Inspire, coach, and develop a team of Business Analysts, Configuration Analysts, and specialists.
• Foster an inclusive, accountable, and growth-oriented culture where employees can do their best work.
• Establish clear goals, performance expectations, and development plans aligned with business priorities.
• Build team capabilities to support current and future organizational needs.

Drive Business Results and Operational Excellence

• Lead business analysis, automation, and solution delivery efforts that improve operational effectiveness and customer experience.
• Oversee work intake, prioritization, capacity planning, and execution across a portfolio of initiatives.
• Use data, metrics, and business insights to inform decisions, improve processes, and measure outcomes.
• Identify opportunities to streamline operations and implement continuous improvement practices.

Partner Across the Organization

• Collaborate with business and technology leaders to align priorities, resources, and delivery plans.
• Influence decisions and navigate competing priorities to achieve shared business objectives.
• Serve as a trusted advisor, helping stakeholders translate business needs into practical, scalable solutions.
• Build strong relationships across teams, vendors, and business partners to drive results.

Ensure Quality and Solution Effectiveness

• Lead business requirements, testing, and user acceptance activities to ensure solutions meet business needs.
• Promote best practices, governance, and consistency across business analysis and solution delivery processes.
• Support the successful implementation of technology and operational changes through thoughtful planning and execution.

Manage Strategic Vendor Partnerships

• Oversee key vendor relationships, service level performance, and issue resolution.
• Partner with internal stakeholders to evaluate vendor effectiveness and drive continuous improvement.
• Support budget management, contract oversight, and vendor governance activities.

Why Work at Symetra

"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner

"Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." - Kerry S., Sr. Systems Analyst

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $106,400 – $177,300 plus eligibility for the company annual bonus program.

Who You Are

• 6+ years of progressive experience in business operations, business analysis, project management, or a related discipline.
• Demonstrated experience leading teams, coaching employees, and driving measurable business results.
• Experience partnering across business and technology organizations to deliver complex initiatives.
• Knowledge of user acceptance testing (UAT), operational processes, and continuous improvement methodologies.
• Experience in Group Benefits insurance, including Short-Term Disability (STD), Long-Term Disability (LTD), Life, and Absence Management products and operations preferred.
• An experienced people leader who is passionate about developing talent, building inclusive teams, and creating a culture of accountability and belonging.
• A strategic thinker who can connect day-to-day execution to broader business goals and organizational priorities.
• Skilled at influencing stakeholders, building partnerships, and leading through change in a collaborative environment.
• Adept at balancing competing priorities, managing resources effectively, and making sound business decisions.
• Experienced in business analysis, project leadership, operational improvement, and technology-enabled business solutions.
• A continuous improvement mindset with strong critical thinking and problem-solving skills.
• Professional certifications related to business analysis, project management, leadership, or process improvement are a plus.
• Experience with Fineos and/or claims systems migrations is a plus.
• Bachelor's degree preferred high school diploma required.
• Ability to travel as needed to support the business.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products–and operate our company–to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Remote Network Minimum Requirements

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered