Manager, Business Analysis

Mastercard; O’Fallon (MO); On-site; USD 122,000 - 207,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid parental leave

Paid time off

Job summary

Mastercard GBSC Billing Services seeks a passionate, collaborative Business Analyst to support centralized billing enterprise-wide. You will translate business needs into billing configurations, ensure testing and stakeholder communication, and drive timely, measurable improvements across multiple teams and geographies.

The role emphasizes requirements gathering, user stories, and strong written and verbal communication.

Qualifications

• Extensive experience in systems architecture/design and managing complex projects across teams and geographies.
• Strong requirements gathering, user story creation, and stakeholder relationship skills.
• Experience collaborating with diverse team members to design solutions.
• Ability to drive process improvements in a fast-paced environment.

Responsibilities

• Translates business and customer needs into billing configurations that drive measurable value.
• Ensures development objectives are met, conducts user testing, and communicates changes to customers.
• Manages timely implementation of billing changes and communicates updates to stakeholders.
• Provides analysis of billing support tickets; 24/7 on-call availability during critical periods.

Skills

Communication skills

Analytical thinking

Agile experience

Mentoring

Cross-functional collaboration

Tools

Billing systems

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Business Analysis

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Business Analysis

Overview

Providing enterprise-wide support for centralized billing, Mastercard GBSC Billing Services delivers operational excellence. We are currently seeking a passionate, collaborative, and experienced Business Analyst to join the GBSC Billing Services Projects team. Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels? Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems? Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization? If this describes you, Mastercard wants to talk to you about joining our team.

Role

• Works as a member of the Billing Services Delivery team, translating the business and customer needs into billing configurations that drive incremental and measurable business value through billing.
• Ensures development objectives are accomplished, user testing is performed and communication to customers is complete for changes.
• Responsibility for accurate and timely implementation of billing changes and appropriate communication surrounding such changes
• Assists with analysis of billing support ticket issues as needed; 24 hour (on-call) availability required during critical periods.

All About You

• Extensive experience and demonstrated consistent success in systems architecture/design including managing complex projects, across multiple work-streams and working across multiple teams/geographies.
• Ability to drive process improvement and maintain focus on continuous improvement
• Relevant experience in requirements gathering, specifically user story creation, and relationship building with business partners
• Experience collaborating with diverse team members to ideate and implement appropriate design solutions

Required Skills

• Strong written and verbal communication skills
• Demonstrated aptitude for analysis of technically complex requirements.
• Ability to analyze and thrive in fast paced, agile environment.
• Willingness to mentor other team members and partner cross functionality to deliver business results.

Preferred Skills

• Experience working in shared service environment for a global company.
• Experience leading teams.
• Solid business analysis experience in a complex, dynamic environment.
• Experience in transactional billing systems in the finance industry.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $122,000 - $207,000 USD