Senior Business Analyst

Mastercard; O’Fallon (MO); On-site; USD 96,000 - 163,000; Full time

Job summary

Mastercard is seeking a Senior Business Analyst to support the MCBS Billing initiatives within the Revenue Systems team. You will translate complex business needs into clear requirements, collaborate with cross-functional partners across product, finance, operations, and technology, and help improve billing accuracy, scalability, and control readiness.

The role emphasizes data-driven decision making, issue resolution, and documentation to ensure auditability while delivering reliable billing

Qualifications

• Experience in enterprise systems, preferably billing, finance, or revenue operations.
• Bachelor's degree in business, finance, accounting, information systems, or related field.
• Ability to translate complex needs into clear requirements and actionable plans.
• Strong written and verbal communication; able to explain technical concepts in business terms.
• Experience with agile or hybrid delivery, backlog refinement, and test coordination.

Responsibilities

• Gather, analyze, document, and validate requirements for MCBS Billing initiatives.
• Translate billing, order-to-cash, tax, pricing, and reporting needs into requirements and user stories.
• Support projects from intake through design, testing, implementation, and stabilization.
• Coordinate testing, release readiness, and production validation for initiatives.
• Identify root causes of billing issues and define corrective actions.
• Maintain project documentation, decisions, and risk trackers to support audits.

Skills

Business analysis

Requirements gathering

Stakeholder management

Process mapping

Agile/Hybrid delivery

Documentation

Data analysis

Communication skills

Education

Bachelor's degree in Business/Finance/Accounting/Information Systems or equivalent

Tools

Jira

Power BI

Salesforce

Remedy

Oracle

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Business Analyst

Overview

The Revenue Operations & Enablement organization supports Mastercard’s global billing ecosystem by enabling accurate, complete, and timely billing outcomes across products, services, commercial arrangements, and customer-facing processes. The Revenue Systems team partners with business, operations, technology, finance, and product stakeholders to support Mastercard Consolidated Billing System (MCBS) capabilities, platform modernization, operational controls, and revenue enablement initiatives. The Senior Business Analyst will support MCBS Billing initiatives by translating business needs into clear requirements, coordinating delivery across cross-functional teams, supporting production and operational issue resolution, and helping improve billing accuracy, scalability, transparency, and control readiness. This role requires a strong business analysis mindset, comfort working with complex system dependencies, and the ability to connect billing processes, data, technology, and stakeholder needs into practical solutions.

As a Senior Business Analyst, You Will

• Partner with business, operations, product, finance, and technology stakeholders to gather, analyze, document, and validate requirements for MCBS Billing initiatives.
• Translate complex billing, order-to-cash, tax, pricing, customer setup, reporting, and operational needs into clear business requirements, functional requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Support MCBS-related projects, enhancements, controls, automations, integrations, and modernization efforts from intake through design, build, testing, implementation, and post-release stabilization.
• Work with technology teams to evaluate solution options, clarify system impacts, review designs, resolve open questions, and ensure delivered capabilities align with business objectives.
• Coordinate user acceptance testing, test planning, defect triage, release readiness, production validation, and implementation support for assigned initiatives.
• Research billing issues, production incidents, data discrepancies, and operational pain points; identify root causes, document impacts, and help define corrective and preventive actions.
• Maintain project documentation, process flows, requirements artifacts, decision logs, issue/risk trackers, training materials, and operational procedures to support auditability and knowledge management.
• Use data, operational metrics, reporting outputs, and stakeholder feedback to identify improvement opportunities and support decision-making.
• Communicate status, risks, issues, dependencies, decisions, and next steps clearly to project teams, business partners, and leadership.
• Support continuous improvement across Revenue Systems by promoting standard intake practices, scalable requirements discipline, strong controls, and effective stakeholder alignment.

All About You

The ideal candidate for this position should:

• Have business analysis experience supporting enterprise systems, preferably in billing, finance, revenue operations, order-to-cash, pricing, customer operations, tax, accounting, or related operational platforms.
• Hold a bachelor’s degree in Business, Finance, Accounting, Information Systems, Technology, or equivalent practical experience.
• Understand how business requirements, system configuration, data flows, integrations, controls, and operational processes connect within a complex enterprise environment.
• Be skilled at translating ambiguous business problems into structured analysis, clear requirements, practical recommendations, and actionable delivery plans.
• Demonstrate strong written and verbal communication skills, including the ability to explain technical or billing concepts in business language and create concise, decision-ready materials.
• Have experience supporting agile or hybrid delivery methods, including backlog refinement, user story creation, acceptance criteria definition, testing coordination, and release support.
• Be comfortable working with data, reporting outputs, spreadsheets, dashboards, Jira or similar delivery tools, and Microsoft Office applications.
• Show strong analytical thinking, attention to detail, issue-resolution discipline, and the ability to identify dependencies, risks, assumptions, and control considerations.
• Be able to manage multiple priorities independently, follow through on commitments, and elevate risks or blockers appropriately.
• Build trusted relationships with global stakeholders and collaborate effectively across business, operations, finance, product, and technology teams.
• Demonstrate curiosity, ownership, sound judgment, and a continuous-improvement mindset.
• Prior experience with MCBS, billing platforms, Salesforce, Remedy, Jira, Power BI, Oracle, tax engines, customer invoicing, or financial controls is preferred but not required.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $96,000 - $163,000 USD