Manager, Building Services

Kennesaw State University; Marietta (GA); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Tuition waiver

13 paid holidays

Vacation

Wellness options

Retirement plans

Job summary

Kennesaw State University is seeking a Custodial Services Manager to oversee daily operations across the Kennesaw and Marietta campuses. The role ensures cleaning standards, staff supervision, training, and adherence to policies.

Responsibilities include developing custodial plans, coordinating event support, managing floor care projects, vendor oversight, inventory control, and budget administration, with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Current, valid, and unrestricted driver's license.
• Five (5) years of experience managing custodial services and cleaning operations.
• Undergraduate or advanced degree in a related field is preferred.

Responsibilities

• Serves as the primary customer service point of contact for custodial needs across assigned campuses/locations.
• Supervises custodial staff, ensuring training, coaching, performance management, and adherence to policies.
• Oversees daily custodial operations, maintains cleaning standards, and addresses issues promptly.
• Develops custodial plans, strategies, and QA programs to meet missions and safety standards.
• Coordinates custodial support for special events, ensuring staffing for weekdays, weekends, and high-priority needs.
• Manages campus floor care projects with proper methods and timely completion.
• Monitors work orders for accuracy and timely resolution.
• Oversees and evaluates contract cleaning vendors to ensure performance standards.

Skills

Customer service

Leadership

Communication

Time management

Project management

Teamwork

Problem solving

Organizational skills

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Oversee daily operations and supervises the daily work assignments of custodial services on assigned campus and/or locations. Conducts custodial training and ensures effective cleaning standards are consistently met. Monitors employee safety and all work-related activities. May be required to work on both the Kennesaw and Marietta campuses or other University locations as needed. Ensures adequate inventory of supplies, materials, and equipment to carry out custodial work assignments. Conducts routine custodial inspections and consolidates daily, weekly, monthly, and quarterly inspection reports for review with leadership.

Responsibilities

KEY RESPONSIBILITIES:

• Serves as the primary customer service point of contact for all custodial needs across assigned campuses and/or locations
• Supervises custodial staff members as required, ensuring proper work allocation, training, coaching, performance management, and adherence to established policies and procedures
• Works extensively in campus buildings to support daily custodial operations, maintains cleaning standards, and addresses issues promptly
• Develops and implements custodial plans, strategies, and quality assurance programs to meet departmental missions, performance expectations, and safety standards
• Coordinates and oversees custodial support for special events, ensuring appropriate staffing for weekdays, weekends, and high-priority needs
• Manages all campus floor care projects, ensuring proper methods, quality, and timely completion
• Monitors and follows up on work orders across assigned areas to ensure accuracy and timely resolution
• Oversees and evaluates contract cleaning vendors to ensure compliance with performance standards and University expectations
• Resolves customer concerns professionally and maintains communication with building occupants to ensure satisfaction
• Maintains and monitors cleaning supply and equipment inventories to ensure availability across all assigned locations
• Conducts regular inspections, identifies deficiencies, issues corrective actions, and reports facility conditions requiring repair and follows up to verify completion according to set standards
• Establishes and maintains recordkeeping systems, documentation, and operational processes for custodial services
• Administers the operating budget, including procurement, invoice verification, and cost-effective resource management
• Provides administrative, technical, and customer service training to departmental employees and ensure ongoing staff development
• Applies University and departmental policies consistently, including the use of progressive discipline when necessary
• Fosters a cooperative, team-oriented, and high-performance work environment that promotes productivity, quality, and employee engagement

Required Qualifications

Educational Requirements

Associate's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience.

Other Required Qualifications

Current, valid, and unrestricted driver's license

Required Experience

Five (5) years of experience managing custodial services and cleaning operations.

Preferred Qualifications

Preferred Educational Qualifications

An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience in management or supervision within custodial services

Previous experience in staff training and development

Proposed Salary

The budgeted salary range is $63,800 to $66,800. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Abilities

Knowledge, Skills, & Abilities

Able to thrive in a diverse environment

Able to work after regular hours and other non-scheduled times as needed

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Knowledge of principles, practices, and procedures for cleaning and maintaining facilities

Knowledge of proper use of cleaning chemicals, equipment, and safety protocols

Skills

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Kennesaw State University is an Equal Employment Opportunity Employer.