Manager, Benefits Service Delivery

Comcast Resume; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Comcast is seeking a Manager – Benefit Service Delivery to lead the operational delivery of compensation and benefit programs. You will ensure accuracy, data integrity, timely execution, and continuous improvement while partnering across HR, Finance, Payroll, Technology, and external vendors.

You will oversee merit/bonus processes, 401(k) funding, international benefit funding, ESPP purchases, and implement automation initiatives.

Qualifications

• Bachelor's degree in a related field.
• 5-7 years of relevant work experience in compensation and benefits operations.
• Strong data integrity and analytical skills.
• Ability to collaborate with cross-functional teams and vendors.

Responsibilities

• Lead day-to-day Compensation Operations and Benefit Funding with accuracy and timeliness.
• Manage activities supporting Annual Merit and Bonus, Quarterly Bonus, 401(k) funding, international benefit funding, and ESPP purchases.
• Maintain data integrity through audits, reconciliations, validation and analysis; drive remediation.
• Partner with COEs, Finance, Payroll, Technology, and vendors to resolve issues and deliver programs.
• Identify opportunities to improve processes, controls, automation and tools (Data 360, Copilot, Incentive Tracker).
• Develop reporting and analysis to measure team performance, risks and outcomes.
• Lead operational projects with accountability, accuracy, urgency, and timely delivery.
• Regular attendance; able to work nights and weekends; flexible schedules as needed.
• Other duties as assigned.

Skills

Business Process Improvements

Dashboard Development

Data Analysis

Data Quality Assurance

Financial Management

Internal Control Procedures

Operational Excellence

Education

Bachelor's Degree

Tools

Data 360

Copilot

Incentive Tracker

Job description

Job Summary

The Manager – Benefit Service Delivery leads the operational delivery of key compensation and benefit programs, with responsibility for accuracy, data integrity, timely execution, and continuous improvement. This role partners across HR, Finance, Payroll, Technology, COEs, and external vendors to ensure effective program administration.

Job Description

• Lead day-to-day Compensation Operations and Benefit Funding, ensuring accurate and timely program execution.
• Manage operational activities supporting Annual Merit and Bonus, Quarterly Bonus, 401(k) funding, international benefit funding, and ESPP purchases.
• Maintain compensation and benefits data integrity through audits, reconciliations, data validation, and analysis, driving remediation of identified issues.
• Partner with COEs, Finance, Payroll, Technology, integration and data teams, and vendors to resolve issues and deliver programs effectively.
• Identify and implement opportunities to improve processes, controls, automation, and operational tools, including Data 360, Copilot, and Incentive Tracker.
• Develop reporting and analysis to measure team performance, operational objectives, risks, and program outcomes.
• Lead operational projects with a strong focus on accountability, accuracy, urgency, and timely delivery.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Business Process Improvements
• Dashboard Development
• Data Analysis
• Data Quality Assurance
• Financial Management
• Internal Control Procedures
• Operational Excellence

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

• Bachelor's Degree

Relevant Work Experience 5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.