B2B Service Account Manager

Samsung Electronics Perú; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 6 months)

Paid Time Off

Student Loan Program (after 6 months)

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking an on-site Brand Ambassador to support Samsung B2B Care. You will resolve site escalations, manage regional customer relationships, and collaborate with service and sales teams on opportunities to grow business.

You will provide engineering level support for visual display products, deliver training, create documentation, and help with small to mid-size service projects. Travel up to 80% nationwide; some after-hours work may be required.

Qualifications

• Bachelor’s degree or equivalent in Electronics/Computer Engineering Technology, Business or Hospitality.
• Six years of customer service experience supporting Audio/Visual products and systems.
• Experience with digital signage products and complex AV systems is a plus.
• Preference for experience with Samsung indoor/outdoor signage and Direct View LED.
• OSHA 30 certification is a plus.
• Proficient with computers and Microsoft Office; strong verbal and written skills.

Responsibilities

• Provide on-site brand ambassador role for Samsung B2B Care.
• Receive and resolve escalations; coordinate with internal teams to close issues.
• Manage regional customer relationships and support sales reviews.
• Collaborate with service account managers and sales for opportunities.
• Provide on-site engineering level support for display products and services.
• Deliver training, evaluations, reporting, and real-time technical support.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

Travel readiness

Education

Bachelor’s Degree or equivalent in Electronics Engineering Technology, Computer Engineering Technology, Business management, Hospitality, or similar Customer service

Tools

Microsoft Office

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Provide on-site brand ambassador role as a representative of Samsung B2B Care
• Receiving and providing solutions for site escalations, and navigate to internal team and relevant department to close the escalations
• Regional customer relationship management
• Joint collaboration with service account manager and sales team to represent Samsung for existing business review as well as supporting new Business Opportunity (BO)
• Provide on-site, engineering level support for Samsung visual display products and services
• Provide training, performance evaluations, reporting and real-time technical support for Samsung service teams and service partners
• Support the development, proof of concept, implementation and long-term operations of new and existing Samsung professional services
• Communicate and coordinate with customers and internal Samsung teams to investigate and resolve potential quality concerns
• Develop, coordinate and manage small to medium sized service related projects
• Develop and present engineering level documentation related to various support activities
• Represent Samsung Customer Service in a professional manner
• Travel by ground and/or air to work in diverse work environments throughout the U.S.
• Be prepared to travel with short notice, with a maximum of 80% travel possible
• Periodically provide after hours and/or weekend support to accommodate customer schedules
• Maintain a functional home office to support a professional and effective work environment
• Perform all duties and responsibilities while traveling and working outside of the home office
• Physically carry products, parts, tools and ladders to and from the vehicle and the work site
• Work at heights, safely utilizing Ladders, lifts, and booms, when required
• Lift, carry and maneuver objects up to 65 pounds without assistance

Skills and Qualifications

• Bachelor’s Degree (or equivalent experience) in Electronics Engineering Technology, Computer Engineering Technology, Business management, Hospitality, or similar Customer service
• Six (6) years of customer service experience supporting Audio / Visual products and systems
• Experience with installation, operation and support of digital signage products and complex audio visual presentation and automated control systems is a plus
• Strong preference with customer escalation support, customer facing role with customer centric mindset and strong soft skill
• Prefer experience with installing and supporting Samsung indoor and outdoor digital signage products, including Direct View LED, LFD, MagicInfo, Hospitality TV and PC monitors
• Current OSHA 30 job-site safety training certification a plus
• Proficient with computers, networking, operating system and various Microsoft Office products
• Familiar with a wide range of hardware and software troubleshooting technologies and tools
• Read and interpret electronic schematics and architectural blue prints
• Must be self-motivated, organized and able to work without direct supervision
• Demonstrates clear and effective written and verbal communication skills
• Demonstrates professionalism when interacting with customers, employees and colleagues
• Demonstrates leadership and teamwork skills
• Demonstrates effective technical training skills
• Possess a valid driver’s license and is a safe driver

Benefits

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

• Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.
• In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Equal Employment Opportunity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities

During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Additional Information

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

To discover more, please visit our official newsroom at (https://news.samsung.com/global/).