Manager, AV Operations

National Geographic Society; Washington (District of Columbia); On-site; USD 86,000 - 91,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

The National Geographic Society is seeking an experienced Audio/Video Systems professional to manage the delivery of AV services for internal conference rooms and board meetings at our headquarters in Washington, DC. You will maintain and operate AV systems, lead short-term and long-term projects, and own incident tickets, working with staff and vendors to resolve issues.

The role requires a Bachelor's in AV technology, 5+ years of enterprise AV experience, and strong communication and customer

Qualifications

• Bachelor’s degree in audiovisual technologies or related discipline, or equivalent experience.
• 5+ years hands-on experience supporting enterprise audiovisual technologies for conference rooms and meeting spaces.
• Experience leading in-person and hybrid meetings with 50+ participants using Cisco, Google Meet, Zoom, or a similar platform.
• CTS, Avixa, or ITIL certifications are a plus.

Responsibilities

• Maintains, supports, schedules, operates and manages AV equipment in conference rooms and related spaces.
• Leads short- and long-term AV projects and coordinates with vendors and service providers.
• Manages vendor contracts, asset and change management for enterprise AV environments.
• Attends meetings, produces status reports and develops project plans.

Skills

Audio/video tech

Hybrid meetings

Vendor coordination

Customer service

Communication skills

Education

Bachelor's degree in AV technologies

Tools

Cisco

Google Meet

Zoom

Job description

How You’ll Contribute

Who We Are

The Technology Division creates digital experiences for and delivers information technology services to the National Geographic Society. From our staff to our constituents, Technology provides the power to amplify National Geographic’s impact through value-based product delivery, transformational data services, and world-class support and infrastructure services. These services include employee training and technical support, audio/visual production, device management, enterprise architecture, network management, on-premise and cloud computing, information security, identity management, data management and integration, product management, user experience design, software development, systems engineering, and systems administration. Technology is comprised of five teams: Business Products, Constituent Products, Data Products, Infrastructure & Security, and Technology Support Services.

Job Description Summary

This position is responsible for managing the technical delivery of audio and video services for internal conference rooms and meeting spaces utilized by staff within the National Geographic Society headquarters. This includes maintaining the audiovisual systems and operating audio and video services for internal staff and board meetings. This position will lead short term and long-term projects and take ownership of AV-related incident tickets and service requests and work with customers and colleagues for resolution/fulfillment. Additionally, the position may participate in on-call and other shift rotations during non-business hours to provide audiovisual support. Additional management responsibilities include oversight of maintenance contracts and vendor relationships, resource scheduling, asset management and change management for enterprise audiovisual technology environments including conference rooms and other staff workspaces. Additional hands‑on work includes configuration of video conferencing technology, and lifecycle management of all technical systems contained within.

Responsibilities Include

• AV Meeting Support (40%): Maintains, supports, schedules, operates and manages audio‑visual equipment systems within theaters, conference rooms, and phone rooms available for use by NGS staff. Provides audiovisual production support within these spaces as assigned as well as providing support for virtual meetings.
• AV Systems Administration (40%): Performs AV systems administration tasks. Leads short‑term and long‑term implementation and maintenance projects in collaboration with management, consultants, and service providers . Coordinates audiovisual system upgrades and life cycle management policies and procedures of assigned AV technology equipment.
• AV Integrator & Contractor Coordination (15%): Manages vendor relationships including maintenance contracts. Facilitates asset management and change management for enterprise audiovisual technology environments including conference rooms, staff workspaces, and other meeting areas.
• Other duties as assigned (5%): Attends meetings, produces status reports, creates project plans, and leads assigned activities.

What You’ll Bring

Educational background

Bachelor’s degree in audiovisual technologies or related discipline, or equivalent experience.

Minimum Years And Type Of Experience

5+ years hands‑on experience supporting enterprise audiovisual technologies for conference rooms and meeting spaces.

Necessary Knowledge And Skills

• In-depth knowledge of audio/video and related computer technologies required for enterprise audiovisual technology environments.
• Experience in leading the technical execution of in‑person and hybrid meetings with 50+ participants using Cisco, Google Meet, Zoom, or a similar platform
• Ability to function in a dynamic environment subject to changes in schedules and priorities.
• Ability to participate in multiple projects concurrently from inception to completion with limited management supervision, including providing consultation for complex audiovisual technical solutions
• Excellent oral and written communication skills. Ability to interact positively and productively with teams across organizational lines.
• Strong customer service, troubleshooting and problem solving a must.

Desired Qualifications

• CTS, Avixa, or similar audiovisual certifications.
• ITIL certification(s) and/or experience with IT Service Management.

Supervision

None

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations. The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $86,450.00 - $91,000.00. In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

On‑Site Flex - Staff members who must be physically present at Base Camp to do the vast majority of their work supporting overall building and museum operations. On‑Site Flex staff hours are determined in consultation with supervisors, and are responsive to the needs of the MOE and other building operations, often including nontraditional (M-F, 9 a.m. - 5 p.m.) work hours.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.