Manager, Auto Vendor Program

Allstate; United States; Teletrabalho; USD 77 000 - 124 000; Tempo integral

Resumo da oferta

Allstate is seeking a Manager, Auto Vendor Program to lead a team of Vendor Consultants, overseeing the auto repair program’s performance and cost containment while supporting the claims team. You will drive processes, vendor relationships, budgeting, and continuous improvement initiatives with a strong emphasis on analytics and compliance.

You’ll supervise a skilled team, shape vendor strategy, and partner with cross-functional groups to achieve departmental objectives and deliver excellent

Qualificações

• Minimum 5-7 years of Auto Vendor Management experience.
• Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment.
• Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues.
• Advanced MS Office knowledge, especially in Excel and Tableau.
• Advanced understanding of various auto estimating software tools; including Mitchell.
• Advanced knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts.
• Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management.
• Enrolled in, or completion of, CIP designation
• An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente

Responsabilidades

• Identify opportunities to reduce costs by analyzing data and implement cost saving initiatives.
• Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
• Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
• Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
• Recommend and implement best practices, automation tools, and process improvements to streamline workflows and optimize vendor relationships.
• Cultivate and maintain strong relationships with key suppliers and vendors; act as primary contact for vendor inquiries, issues, and escalations.
• Establish KPIs and metrics to evaluate vendor performance and adherence to contracts; monitor and audit performance.
• Identify and evaluate potential vendors based on business needs, quality and cost considerations.
• Collaborate with Auto Management and Vendor Management teams to drive objectives.
• Analyze productivity and determine appropriate resources for the team.
• Ensure development plans for direct reports and provide ongoing direction to achieve targets.
• Participate in Talent Pool Assessments.

Conhecimentos

Vendor Management

Cost Containment

Performance Metrics

Reporting

Vendor Relationships

Vendor Performance Management

Ferramentas

Tableau

Mitchell

Excel

Descrição da oferta de emprego

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Shared Services team is looking for a Manager, Auto Vendor Program to join our team! Reporting to the National Senior Manager of the Auto Vendor program, you will be accountable for the overall performance of the auto repair program and a team of Vendor Consultants. In this role you will support the Auto claims team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.

Accountabilities:

• Provides operational leadership and direction to a capable team of auto vendor consultants and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
• Provide leadership, direction and oversight of the auto vendor consultants; ensuring they are maintaining secure financial controls over cost, timeliness and the customer experience while holding vendors accountable to our contracts & agreements.
• Provide oversite, coaching, direction, and when required, handling escalated issues with vendors, resolving problems, and ensuring timely and effective resolution.The role would likely involve communicating with both internal teams and vendors, documenting progress, and if required, participating or leading performance reviews.
• Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Build plans to capitalize on the opportunities and reduce adverse risks.
• Identifyopportunities to reduce costs by analyzing data andimplementcost saving initiatives.
• Lead employees by providing appropriate coaching and feedback in preparation for performance, development & career opportunities
• Recommend, implement and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the organization to deliver on the strategy
• Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
• Actively look for ways to improve customer service, efficiencies, employee engagement and cost containmentthrough Continuous Improvement mythologies
• Recommend and implement best practices, automation tools, and process improvements to streamline workflows andoptimizevendor relationships.
• Identifyand evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.
• Collaboration with the Auto Management and Vendor Management teams to drive and deliver on departmental objectives
• Understand productivity of your team through analysis of data within the Claims systems; analyze, determine and recommend appropriate level of resources for team
• Ensure performanceand development plans are in place for all direct report employees
• Provide ongoing direction tothe team to achieve targets
• Participate in Talent Pool Assessments

Qualifications:

• Required: Minimum 5-7 years of Auto Vendor Management experience
• Required: Minimum 5-7 years of people management experience in the Auto body shop field and/or Insurance Claims environment
• Required: Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
• Required: Advanced MS Office knowledge, especially in Excel and Tableau
• Required: Advance understanding of various auto estimating software tools; including Mitchell.
• Required: Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
• Required: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
• Asset: Enrolled in, or completion of, CIP designation
• Asset: An in-depth understanding and working knowledge of Claims Best Practices and software: ClaimCente

Key Responsibilities

• Identifyopportunities to reduce costs by analyzing data andimplementcost saving initiatives.
• Coordinate the onboarding of new vendors, including due diligence, and integration with internal systems and processes.
• Facilitate the offboarding of vendors as needed, ensuring smooth transition and compliance with contractual obligations.
• Continuously evaluate and refine vendor management processes, tools, and systems to enhance efficiency, transparency, and effectiveness.
• Recommend and implement best practices, automation tools, and process improvements to streamline workflows andoptimizevendor relationships.
• Cultivate andmaintainstrong relationships with key suppliers and vendors. Serve as the primary point of contact for vendor inquiries, issues, and escalations. Collaborate internally and externally to address performance issues, resolve disputes, and drive continuous improvement.
• Establish key performance indicators (KPIs) and metrics to evaluate vendor performance and adherence to contractual obligations. Monitor vendor performance, quality, and service levels, and conduct regular reviews and audits to ensure compliance and accountability.
• Identifyand evaluate potential vendors and suppliers based on business needs, quality requirements, and cost considerations.

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Skills

Cost Containment, Performance Metrics, Reporting, Vendor Management, Vendor Performance Management, Vendor Relationships

Compensation

Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.