Claims Unit Manager - Vendor Management

AAA; Coppell (TX); On-site; USD 121,000 - 161,000; Full time

Job summary

AAA is seeking a Claims Unit Manager - Vendor Management in Coppell, TX. This leadership role oversees four to ten Claims Teams and specialized vendor functions, focusing on vendor strategy, contract execution, and performance optimization.

The position requires strong people leadership, strategic planning, and compliance with regulatory standards. An extensive background in claims operations and CPCU certification are preferred, with duties spanning staffing, reporting, and cross-functional

Qualifications

• 7-9 years of claims handling/operations experience
• Advanced organizational and planning skills
• Advanced oral and written communication skills
• Ability to lead change
• Valid driver’s license with DMV record
• CPCU certification required

Responsibilities

• Ensure vendor contracts meet legal and regulatory requirements and monitor performance; take corrective actions as needed
• Manage a portfolio of vendor contracts including governance, strategy, risk, and compliance; coordinate executive reviews
• Recruit and develop staff; oversee staffing and succession planning; coach employees
• Provide growth opportunities; delegate authority appropriately; align decisions with company goals
• Communicate unit goals and reinforce performance expectations; drive innovative solutions to organizational issues
• Ensure effective unit-level communication with internal and external customers; address service issues promptly
• Prepare reports on performance, cost, staffing and resource allocation; participate in meetings and projects
• Participate in committees and projects to support organizational objectives

Skills

Leadership

Communication

Organizational skills

Staff coaching

Change leadership

Education

Bachelor's degree or equivalent

CPCU certification

Job description

Claims Unit Manager - Vendor Management

Job Summary

This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. This position manages specialized functions related to Claims Vendor Management.

The primary functions include effective expense management, contract execution, employee development and succession planning, training, staffing, performance measurements, and continuous improvement. Another critical function is to facilitate unit level vendor strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.

Job Duties

• Ensure all Claims vendor contracts meet or exceed legal and regulatory requirements. Regularly review appropriate contracts for quality and monitor results of performance and financial reports . Ensure corrective actions are taken to correct deficiencies.
• Manage a substantial portfolio of vendor contracts, overseeing governance, driving strategy, consolidation, risk mitigation, and compliance. Coordinate executive business reviews for performance discussions, action planning, and accountability. Partner with Claims and enterprise leadership to align vendor capabilities with business priorities and transformation initiatives.
• Recruit and develop people to accomplish #1 and #2. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.
• Provide opportunities, support professional growth, and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.
• Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that fouthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.
• Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner.
• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product and overall administrative projects.
• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 7-9 years Claims handling and/or operations Required
• Advanced organizational and planning skills Required
• Advanced oral and written communication skills Required. Advanced interpersonal skills necessary.
• Ability to effectively lead change
• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
• Chartered Property Casualty Underwriter – Insurance Institute of America Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences

The starting pay range for this position is:

$120,500.00 - $160,800.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify