Performance Manager National Auto Claims

Allstate; United States; Remote; USD 81,000 - 130,000; Full time

Job summary

Allstate is seeking a Claims Performance Manager to understand discipline and operational claims performance, partner with business teams, identify root causes, and provide actionable insights for decision makers.

You will work closely with finance, product, pricing and analytics to deliver holistic claims storytelling and drive improvements in performance and efficiency.

Qualifications

• 5+ years of relevant claim/data experience.
• Post secondary education preferred.
• CIP preferred or in progress.

Responsibilities

• Understand discipline performance and related claims/operational performance.
• Partner with Claims Intelligence to define reporting requirements.
• Monitor key metrics and identify insights for stakeholders.
• Develop and communicate holistic discipline claims story for internal and external stakeholders.
• Collaborate with finance, product, pricing, and analytics for claims insights.
• Investigate root causes of claims issues.
• Monitor workforce management plan for the discipline.

Skills

Claims domain knowledge

Data analysis and presentation

Communication skills

Collaboration

Education

5+ years experience in claims/data

Post secondary education

CIP in progress preferred

Tools

Power BI

Excel

PowerPoint

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Claims Performance Manager is responsible for understanding their respective disciplines claims performance and operational performance. The incumbent will work with key partners in the business, identify root causes and provide insights to claims business problems.

Accountabilities

• Understanding discipline performance, in consideration of claims performance & operational performance
• Partner closely with Claims Intelligence on creating new reporting (e.g. providing requirements)
• Understand, and monitor key performance metrics, and identify insights (i.e. opportunities & strengths)
• Develop, update & communicate holistic discipline claims story for stakeholders internal and external to claims
• Work closely with key partners in finance, product, pricing and analytics to provide claims insights as inputs to business decisions
• Investigate, and identify root causes to claims business problems that arise
• Monitor workforce management plan for discipline

Skills Required

• Strong working knowledge and experience in claims (each claim Area)
• Experience in Analyzing and Presenting Data
• Working experience in the use of MS tools, such as PowerPoint, Excel, MS Power BI, etc.
• Strong verbal and written communication skills

Education

• 5+ years of relevant claim/data experience
• Post secondary education preferred
• Working towards CIP preferred

Skills

Auto Insurance Claims, Customer Centricity, Digital Literacy, Inclusive Leadership, Key Performance Indicators (KPI), Learning Agility, Operational Performance, Performance Metrics, Reporting, Results-Oriented

Compensation

Expected compensation for this role ranges from $ 80,900.00 - 129,725.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.