Manager Assistant

Uptown Alley_Uphoff Ventures LLC; Manassas (VA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

401k

Roth IRA

Paid Time Off

Flexible schedule

Parental leave

Health insurance

Vision insurance

Incentive bonus

Zusammenfassung

Uptown Alley_Uphoff Ventures LLC in Manassas, VA seeks a Manager Assistant to support the Operations Manager in daily venue operations, guest interactions, and staff supervision.

The role emphasizes financial oversight, safety compliance, and delivering exceptional guest experiences in a high-volume entertainment center.

Qualifikationen

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up to fifty hours per week.
• Able to lift up to 50 lbs, able to stand for long periods.
• Desirable - AA or BA in business management or relevant discipline.

Aufgaben

• Strategic and Financial Management: Assist in monitoring financial performance and adjust operational strategies accordingly.
• Regularly report to the General Manager or AGM.
• Analyze data to assess operational performance and identify areas for improvement.
• Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction.
• Ensure health and safety regulations are adhered to, maintaining a safe environment for guest and staff.
• Supervise maintenance and cleanliness of the facility.
• Coordinate maintenance, repairs, and inspections with venue technicians for games and bowling equipment.
• Provide administrative support to Operations, AGM, and GM.
• Empower staff to deliver exceptional legendary service.
• Lead team members with integrity and purpose.
• Assist in staff development.
• Provide direct and honest feedback on performance.
• Manage staff training and employee relations; participate in recruitment and retention.
• Ensure guest satisfaction by addressing and resolving complaints promptly.
• Monitor customer feedback and use insights to improve service quality.
• Oversee loyalty and rewards programs to encourage repeat business.
• Provide guests with information about the venue, attractions, and services.

Kenntnisse

Verbal and written communication

Time management

Leadership

Attention to detail

Payroll basics

CRM software understanding

POS systems knowledge

Reservation/booking software

MS Office proficiency

Social media familiarity

Ausbildung

High school diploma or GED

AA or BA in business management (desirable)

Tools

Payroll/HRIS

CRM software

POS systems

Reservation software

MS Office

Jobbeschreibung

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:

The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management

Key Responsibilities:

• Strategic and Financial Management
  • Assist in monitoring financial performance and adjust operational strategies accordingly
  • Regularly report to the General Manager or AGM
  • Analyze data to assess operational performance and identify areas for improvement.
• Operational Management
  • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
  • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
  • Supervise the maintenance and cleanliness of the facility
  • Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
  • Providing administrative support to the Operations, Assistant General Manager, and the General Manager
• Staff Management
  • Empower staff to deliver exceptional legendary service
  • Lead team members with integrity and purpose
  • Assist in the development of staff
  • Provide direct and honest feedback to staff regarding individual performance
  • Manage staff training and employee relations
  • Take an active part in the recruitment and retention of staff
• Customer Service
  • Ensure guest satisfaction by addressing and resolving complaints promptly
  • Monitor customer feedback and use insight to improve service quality and experience
  • Oversee loyalty and rewards programs to encourage repeat business
  • Providing guests with information about the venue, attractions, and other services provided.

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up to fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
• Experience in a high-volume environment.
• Desirable - Previous experience in a senior leadership role at an FEC or restaurant.

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Desirable - Basic understanding of financial management and basic financial principals
• Desirable - Familiarity with the latest entertainment trends and technology
• Technological Proficiency
  • Basic payroll and HRIS platform understanding
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
  • Working knowledge of our Point-of-Sale (POS) Systems
  • Working knowledge of reservation and booking software
  • Intermediate skills with Microsoft office, and Windows based PCs
  • Desirable - basic Social Media proficiency

Personal Qualities:

• Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

Languages:

• English
• Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/Assistant GM
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests