Manager Assistant

Uphoff Ventures, LLC; Manassas (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k

Roth IRA

Health insurance

Paid Time Off

Parental leave

Professional development

Job summary

Uphoff Ventures, LLC seeks a Manager Assistant to support the Operations Manager in running a busy FEC/restaurant facility on-site in Manassas, VA. You will help supervise staff, manage daily operations, and ensure guest satisfaction through strong leadership and data-driven decision making.

The role requires 5–10 years in a managerial capacity within a high-volume environment, excellent communication, and a proactive approach to problem solving.

Qualifications

• Must have a minimum of a high school diploma or GED.
• Desirable - AA or BA in business management or related field.
• Minimum 5–10 years of managerial/leadership experience in an FEC or restaurant.
• Experience in a high-volume environment preferred.

Responsibilities

• Oversee daily operations of the facility to maximize guest satisfaction.
• Ensure health and safety regulations are followed and a safe environment for guests and staff.
• Supervise maintenance and cleanliness; coordinate with venue technicians for equipment care.
• Provide administrative support to Operations, AGM, and GM.
• Lead staff development, recruitment, performance feedback, and employee relations.

Skills

Verbal & written communication

Time management

Leadership

Attention to detail

Financial understanding

Entertainment tech awareness

Payroll & HRIS familiarity

CRM software

POS systems

Booking/reservation software

MS Office

Spanish (Desirable)

Education

Highschool or GED

AA or BA in business management or relevant discipline

Tools

Payroll/HRIS

CRM

POS systems

Booking software

MS Office

Job description

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:

The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management

Key Responsibilities:

• Strategic and Financial Management
  • Assist in monitoring financial performance and adjust operational strategies accordingly
  • Regularly report to the General Manager or AGM
  • Analyze data to assess operational performance and identify areas for improvement.
• Operational Management
  • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
  • Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
  • Supervise the maintenance and cleanliness of the facility
  • Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
  • Providing administrative support to the Operations, Assistant General Manager, and the General Manager
• Staff Management
  • Empower staff to deliver exceptional legendary service
  • Lead team members with integrity and purpose
  • Assist in the development of staff
  • Provide direct and honest feedback to staff regarding individual performance
  • Manage staff training and employee relations
  • Take an active part in the recruitment and retention of staff
• Customer Service
  • Ensure guest satisfaction by addressing and resolving complaints promptly
  • Monitor customer feedback and use insight to improve service quality and experience
  • Oversee loyalty and rewards programs to encourage repeat business
  • Providing guests with information about the venue, attractions, and other services provided.

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up to fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
• Experience in a high-volume environment.
• Desirable - Previous experience in a senior leadership role at an FEC or restaurant.

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Desirable - Basic understanding of financial management and basic financial principals
• Desirable - Familiarity with the latest entertainment trends and technology
• Technological Proficiency
  • Basic payroll and HRIS platform understanding
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
  • Working knowledge of our Point-of-Sale (POS) Systems
  • Working knowledge of reservation and booking software
  • Intermediate skills with Microsoft office, and Windows based PCs
  • Desirable - basic Social Media proficiency

Personal Qualities:

• Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

Languages:

• English
• Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/Assistant GM
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests