Manager Ancillary Program and Volunteer Services (Full-Time, Exempt)

White Plains Hospital Inc; City of White Plains (NY); Presencial; USD 62.000 - 93.000; Jornada completa

Descripción de la vacante

White Plains Hospital is seeking a Manager of Ancillary Programs and Volunteer Services to lead the volunteer program, oversee Gift Shops, and support hospital operations. Working with the Director, you will organize recruitment, onboarding, training and placement of volunteers to enhance patient experience and staff support.

This full-time exempt role requires a Bachelor’s degree (Master’s preferred) in HR, healthcare management, business or related field, plus management experience in a

Formación

• Requires Bachelor’s degree; Master’s preferred in relevant field.
• Hospital/healthcare office management and recruitment experience preferred.
• Previous management experience required.
• Proficient in MS Office; strong communication skills.
• Ability to train and coach staff and volunteers.

Responsabilidades

• Organize and implement core aspects of the volunteer program.
• Recruit, interview, orient, place volunteers and maintain schedules.
• Coach and train staff in Ancillary Programs, Gift Shops & Volunteer Services.
• Collaborate with hospital departments to fulfill volunteer requests.
• Represent department in community events; manage budgets and reports.

Conocimientos

Interpersonal skills

Communication

Problem solving

Project management

Organization

Independent work

Creativity

Microsoft Office

Educación

Bachelor degree in HR/Healthcare Mgmt/Business/Social Sciences/Psychology or equivalent

Master’s preferred

Herramientas

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Microsoft Publisher

Descripción del empleo

## Manager Ancillary Program and Volunteer Services (Full-Time, Exempt)Apply: 41 East Post Road: Full time: Posted Today: JR235196**City/State:**White Plains, New York**Department:**Other Volunteer Services\\_1**Work Shift:**Day**Work Days:**MON-FRI**Scheduled Hours:**Day**Hours Per Pay Period:**75**Pay Rate/Range:**$61,972.25-92,959.23 **Job Summary** Working with the Director of Ancillary Programs and Volunteer Services, the Manager of Ancillary Programs and Volunteer Services organizes and implements core aspects of the volunteer program, collaborating with all levels of the organization, employees and departments to enhance the patient experience and provide staff support. Manager partakes in day to-day- office operations, including planning, recruitment, training, and placement of volunteers and assists Director in managing, training and coaching staff in Ancillary Programs, Gift Shops, & Volunteer Services. **Essential Functions*** Understands and adheres to the WPH Performance Standards, Policies and Behaviors.* Assists Director with development, enhancement and implementation of ancillary and volunteer programs, projects and objectives to enhance patient and quality improvement initiatives.* Engage/lead all aspects of day-to-day running of Volunteer Services including: recruiting, interviewing, orientation, placement of volunteers and maintaining volunteer schedules and records in database.* Establish/maintain positive, supportive rapport with volunteers, aiding retention; provide coaching as needed.* Collaborate/coordinate with department staff throughout the Hospital to fulfill requests for volunteer help; manage/coordinate special project requests.* Manages Volunteer Office and Gift Shop staff and volunteers; provides ongoing coaching and training. Ensures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.* Oversees operational processes of both gift shops (main hospital and cancer center)-including: monthly reports, budget management and invoice processing; completes annual staff evaluation.* Represent WPH in the community by attending events/collaborating with local colleges, high schools and community organizations to coordinate volunteer placements, including occasional weekends and evenings.* Assist Director with adherence and implementation of all regulatory and quality measures (e.g., Joint Commission, background checks, WPH policies); keeps abreast of all pertinent federal, state and WPH regulations, laws and policies as they presently exist and as they are changed or modified.* Manages department when Director out of office.* Performs all other related duties as assigned. **Qualifications*** Bachelor Degree Required or* Master’s preferred, in Human Resources, Healthcare Management, Business, or* Social Sciences/Psychology or the equivalent combination of education and experience required.* Hospital/healthcare office management, recruitment experience and working with volunteers preferred.* Previous management experience required.* Mandatory in-service training as needed.* Must have proficient computer skills in Microsoft Word, Outlook, Excel and PowerPoint; Microsoft Publisher* Knowledge a plus* Excellent interpersonal, communication and problem solving skills.* Professional, friendly, warm demeanor with ability to relate to people of all ages/ walks of life.* Ability to maintain positive relationships with staff, volunteers, patients and visitors and keep composure under stress.* Must be extremely organized, detail oriented and handle multiple projects.* Proficient project management skills- ability to execute from inception to fruition.* Proactive, self-starter; able to work independently.* Creativity- ability to think of new ideas/problem solve* May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.* High energy level- ability to work in fast-paced environment.* Transport various supplies and objects as needed.* Ability to move throughout the Hospital to various locations.* Must be able to function calmly and professionally under pressure.