CCA PRACTICE OPERATIONS MANAGER

Cooper Norcross Health; Marlton (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Cooper Norcross Health is seeking a Practice Operations Manager to oversee ambulatory administrative and clinical operations across multiple sites. The role requires strong leadership, regulatory knowledge, and ability to manage diverse teams including PSRs and MAs, with emphasis on compliance and operational efficiency.

TheManager will collaborate with the Practice Medical Director and Regulatory Compliance leadership to meet quality and access metrics, while driving budgets, payroll and

Qualifications

• 3+ years of management experience in ambulatory care or similar setting.
• Strong leadership, staff hiring, training, scheduling, and performance evaluation.
• Knowledge of HIPAA, regulatory compliance, and health care operations.
• Proficiency with health care software and IT systems including EHRs.

Responsibilities

• Set strategic goals with analysis and projections for business success.
• Establish SOPs for organizational operations and compliance.
• Oversee PSRs, MAs and clinical operations.
• Hire, train and monitor administrative operations.
• Monitor inventory for medications and medical equipment.
• Interact with patients and address complaints.
• Coordinate staff meetings and performance reviews.
• Collaborate with physicians on business strategies and patient services.
• Perform data reporting and ensure department goals are met.
• Ensure quality, patient access metrics and administrative stats are met.

Skills

Staff supervision

Budget management

HIPAA compliance

Regulatory compliance

Interpersonal skills

Analytical thinking

EHR knowledge

Office software

Education

Bachelor's degree preferred

Master's degree preferred

Tools

Microsoft Office

Excel

EHR systems

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The CCA Practice Ops Manager will serve as a key resource for CCA operations for the practice. This position must have working knowledge of Ambulatory Administrative and Clinical Operations. Supervise and manage staff, including hiring, training, scheduling, and performance evaluation. Oversee daily operations of the practice, including managing patient flow, scheduling appointments, and managing inventory. Develop and implement policies and procedures to ensure efficient and effective practice operations. Collaborate with the CCA Practice Medical Director to ensure quality metrics and goals are successfully met. Minimum 3+ years of management experience with a strong and extensive background in building strong relationships and managing teams with staff at multiple levels. Proven success in managing programs, fiscal, and employee HR matters, statement of operations, budgets to ensure the success of operations. Working knowledge of regulatory compliances in an ambulatory setting with a strong understanding of HIPAA and business practices. Must display excellent written, organizational, and verbal communication skills. This individual will have direct responsibility for the facility/practice and work closely with the Director of Clinical Practice and Regulatory Compliance along with the Asst Director of Quality & Safety for Cooper Care Alliance. Responsible for overseeing all administrative and business operation aspects of a private medical or wellness practice. Their duties include hiring employees, ensuring compliance with regulations, and managing the budget of the practice. Excellent analytical, problem-solving, and multitasking skills. Computer literacy and knowledge of relevant health care and administrative software. Good leadership, motivation, training, and goal-setting skills with an understanding of P&L's and operation statements. In-depth knowledge of health care finances, best practices and standards. Great organization and time management skills with the understanding of health and safety standards in the medical industry. Must have the ability to establish and implement effective workplace procedures and ensure policies are followed. Excellent communication, interpersonal, and presentation skills. Must be detailed oriented and able to perform in a fast-paced environment. Strong analytical thinking and problem-solving skills with proficiency in strong computer (EHR) and IT system capabilities i.e. Microsoft Office, Excel, Word, PowerPoint

• Set strategic goals with sound analysis and projections for business success
• Review and renew, or establish standard operating procedures for organizational operations, including legal and regulatory compliance.
• Establish and implement effective workplace procedures
• Ensure policies and best practices are up to industry standards and government regulations
• Oversee and provide direct oversight of PSRs, MAs and clinical operations
• Hire, train and monitor administrative operations
• Monitor the inventory for medications and medical equipment and organize for resupply.
• Interact with patients and address their complaints
• Coordinate regular staff meetings and performance reviews
• Collaborate with physicians to develop business strategies and patient services
• Excellent analytical and problem-solving skills
• Understanding of health and safety standards in the medical industry
• Good understanding of regulatory, human relations and HIPAA
• Must have knowledge and the ability to complete Kronos payroll, PTO, staffing schedules and evaluations
• Must have knowledge of P&L's, budgets and business operations
• Perform data reporting for CCA and ensure all departmental goals are met.
• Collaborate with CCA Practice Medical Director to ensure quality, patient access metrics and administrative stats are met.
• All other duties as assigned

Experience Required

3 years plus

Prior Supervisory/Management experience

Knowledge of Microsoft Office, Excel, or other related systems.

Education Requirements

Bachelor's degree Preferred

Master's Degree Preferred

3+ years' experience in management and operations in Ambulatory Care setting