Manager - Ambulatory Applications

Singing River Health System; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Singing River Health System is seeking a Manager, Ambulatory Applications to lead daily operations of Ambulatory Applications and the Community Connect Program. You will liaise between end users and IS staff, oversee data models, reports, and workflow analyses to support clinical software implementations.

The role requires Epic ambulatory certification, five years in healthcare IT, and at least two years in leadership; a Bachelor's degree is required, a Master's preferred.

Qualifications

• Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science (or related field) required.
• Master’s degree in Business Administration or Health Administration preferred.
• Current Epic ambulatory module certification required (or within 90 days of start).
• PMO/PMI certification (PMP) preferred.
• Minimum five years’ experience in healthcare information systems.
• Minimum two years in a leadership capacity.

Responsibilities

• Oversee daily operations of Ambulatory Applications and the Community Connect Program.
• Plan, organize, staff, direct and control department functions.
• Ensure compliance with patient care standards and governing guidance.
• Mentor and coordinate Analysts and Leads in Ambulatory Applications cost centers.

Skills

Leadership

Communication

Project management

Education

Bachelor's degree in Healthcare, Business Administration, Information Systems, Computer Science

Master's degree in Business Administration or Health Administration (preferred)

Tools

Epic certifications

Epic Ambulatory Certification

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift & Location

• Shift: Mon - Fri 8AM to 4:30PM
• After hours and weekends as needed for the role
• Must be Epic Ambulatory Certified with current certification documented
• Must have prior Leadership experience within the last 3 years.
• Location: Singing River Pascagoula Hospital

Job Description Summary

Job Description Position Overview: The Manager, Ambulatory Applications, leads, oversees, and manages of the daily operations of Ambulatory Applications and the Community Connect Program. The Manager plans, organizes, staffs, directs, and controls the functions within the department or work unit. He/She ensures that the policies, procedures and practices of the work units are in compliance with the patient care standards established by Singing River Health System and other accrediting or regulatory agencies; and ensures the highest quality of services and product delivery is maintained by each work unit. The Manager, Ambulatory Applications, assumes the professional responsibilities for assisting with the direction and management of activities required for the implementation and maintenance of clinical computer applications as appropriate. He/She serves as a liaison between end users and the Information Systems staff. He/She performs in-depth analysis of data models, data collection, report creation, and other technical issues associated with the use of business analytic and associated software. He/She maintains a knowledge and understanding of human-computer interfaces, applied informatics science, meaningful use and knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis. He/she works in a cooperative and consultative relationship with the Senior Leadership Team, Nurse Management Team, Ancillary Leadership, IT Department Leadership, and other disciplines under the direction of the Director of Applications & Reporting. He/she acts as a mentor, advocate, liaison, educator, resource, and troubleshooter to coordinate these activities. Expectation is for all performed duties to be in accordance with Singing River Health System procedures and policies, accreditation organization, and governing guidance and publications for health care employees.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

• Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science (or related field) required.
• Master’s degree in Business Administration or Health Administration preferred.

License

• Prefer to be currently licensed to practice in the state of Mississippi as appropriate in the field of nursing, respiratory therapy, etc.

Certifications

• Current certification(s) in Epic module required at (or within the 90 days of) job start (must complete required continuing education).
• Various Epic certifications or Certification as Project Management Professional (PMP) from the Project Management Institute preferred.
• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.

Experience

• A minimum of five (5) years’ experience developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, to include hospitals and/or clinic settings required.
• Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings or with a healthcare system vendor required.
• Experience leading teams of individuals and the ability to manage personnel and projects effectively required.
• Minimum two (2) years’ experience in Leadership capacity required.
• Leading Epic teams preferred.

Reports to

Director, Applications & Reporting

Supervises

Assigned Leads and Analysts within Ambulatory Applications cost centers.

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involved exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/ assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectful working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together.

Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best-of-industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.