Manager, AI-Driven Customer Support (Remote)

BetterComp, Inc.; United States; On-site; USD 104,000 - 124,000; Full time

Benefits offered by this job

Fully remote (US)

Equity

Flexible PTO

Health insurance

401(k) with company match

Job summary

Bettercomp is seeking a hands-on, technically strong Manager, Customer Support to lead our team delivering responsive, high-quality support for product questions and issue resolution. Build scalable structure with escalation paths, onboarding, and AI-assisted search.

Collaborate with VP of Customer Success, Data Operations, and Product & Engineering to strengthen customer experience. You will lead a team, own SLAs and coaching, and drive a high-touch engagement model while partnering with

Qualifications

• 5+ years in customer support, technical support, or service delivery in B2B SaaS.
• 2+ years directly managing a team.
• Experience shipping AI-assisted or automated support tooling.

Responsibilities

• Lead and grow the team with coaching and growth paths.
• Run a great support operation with SLAs, ticket quality, and CSAT.
• Drive automation and cross-functional partnerships with Data Ops, Product & Engineering.

Skills

Team management

Technical support

AI tooling

SLA & QA

Customer content

Zendesk

Data-driven

Tools

Zendesk

Job description

Bettercomp is seeking a hands-on, technically strong Manager, Customer Support to lead our team delivering responsive, high-quality support for product questions and issue resolution. Build scalable structure with escalation paths, onboarding, and AI-assisted search.

Collaborate with VP of Customer Success, Data Operations, and Product & Engineering to strengthen customer experience. You will lead a team, own SLAs and coaching, and drive a high-touch engagement model while partnering with