Manager, Agent Strategy Team

Alt; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Flexible PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

Assort Health in San Francisco is seeking a Manager, Agent Strategy Team to lead a high-impact group driving strategic healthcare partnerships. You will develop talent, shape how we serve health systems, and translate AI adoption into tangible patient access improvements.

You'll lead a small portfolio of strategic accounts while building scalable playbooks, coaching executives, and aligning cross-functional teams across Implementation, Sales, Product, and Engineering.

Qualifications

• Healthcare or health-tech experience with health systems or multi-site provider orgs.
• 5–8+ years of customer-facing experience, including 2+ years managing teams.
• Proven ability to hire and develop teams delivering retention and expansion results.
• Experience helping healthcare customers adopt AI or automation and translate adoption into value.
• Familiarity with EHR integrations (Epic, athenahealth, eClinicalWorks) and their impact.
• Startup experience: building processes and navigating changing priorities.

Responsibilities

• Hire and coach Agent Strategy Managers with clear performance expectations.
• Own team adoption, retention, and expansion results for health systems.
• Shape account assignments and coverage based on system complexity.
• Coach on executive engagement with clinical, operational, and IT leaders.
• Use portfolio data to improve patient access and demonstrate ROI.
• Build playbooks and operating practices as the team grows.
• Partner with Implementation, Sales, Product, and Engineering to resolve challenges.

Skills

Healthcare partnerships

Team leadership

Strategic planning

Executive engagement

Data-driven decisions

Job description

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.

At Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

We went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!

Healthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.

About the Role

As Manager, Agent Strategy Team at Assort Health, you’ll build and lead the team behind some of our largest, most complex healthcare partnerships.

You’ll develop talented strategists, shape how we serve health systems, and turn AI adoption into measurable improvements in patient access. Most of your time will focus on leading the team, alongside a small portfolio of strategic accounts.

What You'll Do

• Hire, coach, and develop Agent Strategy Managers with clear expectations for performance.

• Own team-level adoption, retention, and expansion results, helping health systems realize the full value of Assort.

• Shape account assignments, capacity, and coverage around each health system’s complexity, risks, and opportunities.

• Coach your team on executive engagement and lead high-stakes conversations with clinical, operational, and technology leaders.

• Use portfolio data to improve patient access outcomes, demonstrate ROI, and identify growth opportunities.

• Build playbooks and operating practices that help the team deliver consistently as Assort grows.

• Partner with Implementation, Sales, Product, and Engineering to resolve customer challenges and inform health-system priorities.

What You Bring

• Deep healthcare or health-tech experience supporting health systems, academic medical centers, or complex multi-site provider organizations.

• 5–8+ years of relevant customer-facing experience, including 2+ years managing teams.

• A track record of hiring and developing teams that deliver measurable retention and expansion results.

• Experience helping healthcare customers adopt AI or automation and translate adoption into operational value.

• Familiarity with EHR integrations such as Epic, athenahealth, or eClinicalWorks, and their impact on healthcare workflows.

• Experience working in a startup, building processes, and navigating changing priorities.

• The credibility to earn trust across executive, clinical, operational, and IT stakeholders and guide difficult conversations.

• Strong analytical and product judgment, including setting targets, diagnosing portfolio risk, and communicating customer ROI.

Nice to Have

• Experience scaling a customer-facing function through rapid growth.

• Experience leading geographically distributed teams.

• Experience developing future team leads or managers.

Benefits & Perks for Assorties

• Competitive Compensation – Including salary and employee stock options so you share in our success.

• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it’s productive.

• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

• Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

• 401(k) – Build your retirement savings.

How We Work & What We Value

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!Please note: the Assort Health Talent Team will only email you from an assortmenthealth.com email address.