Manager, Advanced Practice Providers - Primary Care

University Hospitals; Cleveland (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

University Hospitals in Cleveland, Ohio is seeking a Manager of Advanced Practice Providers for Primary Care. This leadership role oversees development, implementation, and management of APP services, ensuring high‑quality patient care and regulatory compliance across primary care teams.

Responsibilities include recruiting and developing APPs, coordinating scheduling, advancing education, and partnering with physicians and administration to drive policy, quality improvements, and program growth.

Qualifications

• Master’s degree in NP/PA/CNS and active provider role.
• 5+ years in an advanced practice role.
• 3+ years of progressive leadership experience.
• Ohio RN license and NP/CNS/PA license required on hire; national certification required.

Responsibilities

• Oversee development and management of APP clinical services in Primary Care.
• Lead recruitment, onboarding, credentialing, and professional development of APPs.
• Coordinate staffing schedules and clinical assignments to optimize patient care.
• Ensure regulatory compliance and PHI protection.
• Collaborate with physicians and leadership to develop policies and programs.
• Monitor quality improvement and clinical outcomes for APP services.
• Assist budgeting, resource allocation, and billing processes related to APP.

Skills

Leadership

Staff management

Regulatory knowledge

Communication

Education

Master’s Degree in NP/PA/CNS

Job description

Manager, Advanced Practice Providers - Primary Care (260005M9)

The Advanced Practice Manager oversees the development, implementation, and management of advanced practice clinical services within University Hospitals. This role supports advanced practice providers (APPs) such as nurse practitioners, physician assistants, clinical nurse specialists, and other advanced practice providers to ensure high‑quality patient care, regulatory compliance, and operational efficiency.

Responsibilities

• Maintain minimum clinical practice requirements to sustain licensure and clinical expertise.
• Build and retain a talented workforce by attracting, developing, engaging, and empowering individuals aligned with the UH vision.
• Provide strategic leadership for recruitment, onboarding, credentialing, performance evaluation, and professional development of APPs.
• Oversee staffing schedules, workload distribution, and clinical assignments to optimize patient care delivery.
• Collaborate with physicians, department leaders, executive teams, and administration to develop and execute protocols, policies, and procedures.
• Serve as administrator on call as needed.
• Ensure compliance with healthcare regulations, licensure requirements, and organizational standards.
• Oversee clinical quality improvement initiatives and monitor clinical outcomes for advanced practice services.
• Coordinate continuing education, training, and competency development for advanced practice staff.
• Collaborate with the System APP educator for initial and ongoing education throughout the first year of practice.
• Serve as a resource and mentor for APPs and interdisciplinary teams.
• Facilitate communication between APPs and other healthcare providers to ensure integrated patient care.
• Represent the advanced practice team in meetings, committees, and organizational planning.
• Collaborate with multidisciplinary team members to support research and evidence‑based practice.
• Assist with budgeting, resource allocation, and financial planning for advanced practice services.
• Monitor billing, coding, and reimbursement processes related to APP services.
• Strategically plan and execute program growth, development, and organizational change.

Additional Responsibilities

• Perform other duties as assigned.
• Comply with all policies and standards.
• Refer to documentation provided by the department during orientation for specific duties.
• Abide by all requirements to safely and securely maintain Protected Health Information (PHI); complete annual training, UH Code of Conduct, and UH policies and procedures.

Education

• Master’s Degree in Nurse Practitioner, Physician Assistant, or Clinical Nurse Specialist and currently working in a provider role (required).

Work Experience

• Primary Care experience preferred.
• 5+ years in an Advanced Practice Role (required).
• 3+ years of progressive leadership experience (required).
• Strong knowledge of healthcare regulations, accreditation standards, health care operations, and clinical best practices (preferred).

Knowledge, Skills, & Abilities

• Demonstrated proficiency in human relations, human & material resource management.
• Demonstrated ability to provide exceptional clinical and administrative leadership.
• Experience managing people and fiscal resources in a clinical setting.
• Ability to facilitate change, excellent communication, and organizational skills.
• Project management (preferred).
• Knowledge of current technology and equipment to meet patient needs and prescribed medical therapies.

Licenses and Certifications

• Registered Nurse (RN), Ohio and/or Multi‑State Compact License in the State of Ohio (required upon hire).
• Nurse Practitioner (NP) in the State of Ohio (required upon hire) or Clinical Nurse Specialist (CNS) in the State of Ohio (required upon hire) or Physician Assistant (PA) in the State of Ohio (required upon hire).
• Current certification from a national accrediting body (e.g., AANP, ANCC, NCCPA) (required upon hire).