Manager, Administrative Operations (H)

University of Miami; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Miami Health System is seeking a Manager, Administrative Operations to supervise office staff and streamline administrative processes within Radiology. The role focuses on ensuring efficient operations, scheduling optimization, and compliance with university policies.

Responsibilities include coordinating services across imaging modalities, managing budgets, and driving process improvements while maintaining high standards of patient confidentiality and safety.

Qualifications

• Education/experience requirements include a high school diploma or equivalent with relevant experience.
• Certification or license as applicable per department requirements.
• Minimum 5 years of relevant experience in radiology administrative operations.

Responsibilities

• Oversees office staff and activities to maximize productivity and control costs.
• Coordinates scheduling optimization, image library, and resolution desk operations.
• Directs staff in planning, triage, and readiness for scheduled imaging services.
• Ensures budgets are followed and internal controls are effective.
• Collaborates with departments to resolve operational issues and improve safety.

Education

High School Diploma or equivalent/relevant experience, certification or license

Job description

UMHC-SCCC - Radiology has an exciting opportunity for a Manager, Administrative Operations oversees office activities and services including the supervision of office staff to achieve maximum productivity and expense control. Develops procedures and policies for administrative activities, such as records maintenance, document preparation, mail distribution, reception, and other related internal operations.

Core Job Functions

• Ensures all administrative operations run smoothly and efficiently.
• Coordinates, plans and directs services which support the running of the department
• Plans and coordinates the duties of staff in addition to analyzes complex administrative concerns.
• Develops and implements department processes.
• Recruits and trains office support staff.
• Manages staff in the day-to-day performance of their jobs.
• Ensures projects, department milestones/goals are met and adheres to approved budgets.
• Purchases and maintains office equipment and supplies.
• Tracks and analyzes operational costs.
• Coordinates delivery of office services with other departments.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Department Specific Functions

• Provides management oversight for Scheduling Optimization, Image Library and report management, and Resolution Desk across Imaging
• Directs the Scheduling Optimization Team in reviewing modality schedules, triaging orders, confirming appointments, and supporting readiness for scheduled services, including Nuclear Medicine, MRI, and CT.
• Ensures available appointment templates and modality capacity are used effectively and filled with appropriately authorized patients to support access, utilization, and budgeted volume targets.
• Collaborates with Radiology Central Scheduling and operational leaders to manage over-booking and under-booking, identify add-on opportunities, reschedule examinations, address unfilled capacity, and reduce avoidable cancellations.
• Compiles and reviews daily schedule-optimization statistics, slot-utilization measures, work queues, turnaround times, and related performance indicators; provides updates to facility directors and managers.
• Directs team that reviews future scheduled orders for accuracy and completeness; coordinates supporting documentation and additional orders needed for service readiness.
• Works closely with central insurance verification teams and operational partners to address authorization and scheduling barriers.
• Oversees referring physician offices engagement to obtain missing orders, confirm clinical information, and resolve documentation issues.
• Tracks recurring Image Library, report-management, and resolution-desk issues; coordinates root-cause review and improvement efforts with appropriate departments.
• Adheres to any regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA.
• Coordinates services with clinical areas and partners across access, finance, information technology, human resources, supply chain, and vendors to resolve operational concerns.
• Promotes a culture of safety, confidentiality, professionalism, fiscal responsibility, accountability, and timely issue escalation.
• Applies physical age-specific and/or developmental care needs of patients according to their documented physical/development requirement by competency validation checklist:
• Children
• Adolescents
• Adults
• Geriatric
• Challenged/Disabled
• Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Core Qualifications

Education: High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing: Refer To Department Description For Applicable Certification Requirements

Experience: Minimum 5 Years Of Relevant Experience Required

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status

Full time

Employee Type

Staff