Manager, Account Operations

The.Team: SME; North Carolina; On-site; USD 65,000 - 95,000; Full time

Job summary

THE-TEAM is seeking a Manager, Account Operations to support one account on our Brand Consulting team. The role focuses on data-driven process improvements, budget tracking, and streamlined operational workflows to help a busy team operate efficiently.

The ideal candidate has strong Excel/PowerPoint skills, experience in account operations or project coordination, and the ability to build scalable processes. Collaboration with client contacts and internal teams is essential to success.

Qualifications

• 2-4 years of relevant experience in account operations or process management.

Responsibilities

• Maintain and improve account workflows, trackers, and templates.
• Monitor budgets, spend, costs, and forecasts; flag inconsistencies.
• Coordinate monthly invoicing between client budget manager, account team and accounting.
• Track team time-entry and prepare monthly reports for internal and client use.
• Build Excel-based tools and dashboards; summarize into clear updates.
• Learn client reporting requirements and support timely responses.
• Assist onboarding and maintain shared resources for teams.
• Review work for accuracy and maintain confidentiality.

Skills

Account operations

Process improvement

Budget tracking

Time tracking

Reporting

Data analysis

Client coordination

Communication

Organization

Education

Bachelor's degree in business administration or related field

Tools

Excel

PowerPoint

Word

Job description

THE-TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide. Our brands and properties group partners with iconic brands and rights holders to turn relevance into revenue through integrated strategy and consulting, creative, live experiences and commercialization. We help clients understand, connect to and inspire global audiences by bringing together brands, properties and talent/creators to build meaningful relationships that drive measurable business outcomes.

Shaped by our belief in the unifying power of sports, music and entertainment, THE-TEAM leads with intelligence, ideas and influence. For more information, please visit the.team .

Do you enjoy turning complicated information into something clear and useful? Are you someone who notices when a process could work better, finds satisfaction in building organized systems, and likes using data to solve practical problems?

THE-TEAM is seeking a Manager, Account Operations to support one account on our Brand Consulting team. This role is ideal for someone who enjoys working with data, improving processes, and creating the structure that helps a busy team operate effectively.

WHAT YOU'LL DO:

• Account operations and process improvement: Maintain and improve account workflows, trackers, and templates. Identify friction points and implement scalable solutions.
• Budget tracking and reporting: Help project and account teams monitor approved budgets, actual spend, committed costs, and forecasts. Keep information current, flag inconsistencies or potential overages, and coordinate questions and follow-up with accounting and account leadership.
• Financial workflow coordination: Lead the communication between the client budget manager, account team, and internal accounting for the monthly invoicing (accounts receivable) process, ensuring projects are funded timely and accurately.
• Time tracking: Monitor team time-entry completion and accuracy, analyze hours by employee, project, and time period, identify unusual patterns or missing entries, and prepare monthly internal and client-facing reports.
• Operational reporting and insights: Build and maintain Excel-based tools, status updates, dashboards, and clear PowerPoint or written summaries. Turn operational data into actionable observations, priorities, and recommendations.
• Client and team support: Learn the client's reporting requirements, budget processes, and relevant contractual and legal workflows. Support accurate, timely responses and maintain strong relationships with account team and client contacts.
• Team onboarding and knowledge management: Support account-team onboarding, training on established processes, and maintenance of shared resources so new and existing colleagues can work effectively.
• Quality, confidentiality, and continuous improvement: Review work for accuracy and consistency, handle sensitive client and business information appropriately, and look for opportunities to simplify recurring tasks without weakening controls.

WHAT WE'RE LOOKING FO R:

• 2-4 years of relevant experience in account operations, business operations, project coordination, or process management; agency experience in creative, digital, sponsorship, experiential, or related environments is preferred.
• Bachelor's degree in business administration, operations management, or a related field, or equivalent practical experience.
• Strong Excel skills, including organizing large datasets, building and maintaining trackers, using formulas and pivot tables, reconciling information, and presenting meaningful summaries. Comfort with Word and PowerPoint is also essential.
• You don't need to be an accountant or a sponsorship industry expert. We're looking for someone with strong Excel and organizational skills, comfort working with budgets and operational information, an eye for accuracy, and a willingness to learn the account's financial and administrative workflows.
• Demonstrated ability to organize complex information, spot errors or missing details, manage deadlines, and document repeatable workflows.
• Communicates information clearly and accurately, using written updates, discussions, or presentations as appropriate; able to tailor updates for leadership, clients, Finance, and day-to-day project teams.
• Strong judgment, initiative, and accountability: independently move work forward, ask thoughtful questions, and know when to escape.
• Ability to build effective working relationships and communicate respectfully with colleagues and stakeholders.
• Curiosi