Manager - Account Development

Socket.dev; City of Albany (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

American Express is seeking a Client Manager to own and grow strategic client relationships within the U.S. Large Enterprise portfolio, acting as a trusted advisor and payments consultant with commercial ownership.

You will navigate complex client environments, develop multi‑year account plans, and lead cross‑functional teams to deliver differentiated client solutions and measurable ROI.

Qualifications

• 5+ years of experience in strategic relationship management, enterprise sales, business development, or other client-facing commercial/advisory roles.
• Demonstrated ability to build credibility with senior executives and C-suite stakeholders in complex organizations.
• Strong consultative problem-solving skills to translate insights into commercial opportunities.

Responsibilities

• Own and grow a portfolio of strategic client relationships as a trusted B2B payments advisor.
• Develop understanding of clients' business models, priorities and pain points to identify growth opportunities.
• Diagnose business challenges and translate client needs into actionable commercial solutions.

Skills

Strategic relationship management

Enterprise sales

Management consulting

Executive communication

Negotiation

Education

Bachelor's degree

MBA or equivalent

Job description

How will you make an impact in this role?

The Global Commercial Services – Global and U.S. Large Enterprise Client Group manages some of American Express' largest and most strategically important commercial clients, delivering differentiated solutions that create value for our customers and drive sustainable growth for American Express.

The U.S. Industry Verticals team combines strategic client management, consultative problem solving, and commercial executionto accelerate B2B payments growth across some of the largest companies in the U.S.

This is not a traditional account management role. Our Client Managers operate as trusted advisors and payments consultants with commercial ownershipdeveloping a deep understanding of a client's business, uncovering pain points and growth opportunities, and connecting those needs to differentiated American Express solutions.

We are looking for someone who brings the structured thinking of a consultant, the commercial instincts of a salesperson, and the relationship skills of a strategic account leader.

This role will report to the U.S. Verticals Director supporting the Manufacturing industry portfolio.

Responsibilities

• Own and grow a portfolio of strategic client relationships, serving as a trusted B2B payments advisor.
• Develop a deep understanding of clients' business models, strategic priorities, financial objectives and pain pointsto uncover opportunities for mutual growth.
• Apply a consultative approachto diagnose business challenges and translate client needs into actionable commercial solutions.
• Build compelling, data-driven business cases that connect American Express capabilities to measurable client outcomes and ROI.
• Develop and execute strategic account plans that identify whitespace, prioritize opportunities and create a roadmap for sustainable growth.
• Build multi-tiered relationships, including senior executives and C-suite decision makers, and proactively address gaps in relationship coverage.
• Maintain a disciplined pipeline and proactively originate, advance and implement new opportunities with a focus on speed to execution and measurable results.
• Lead complex renewals, expansions and commercial negotiations, balancing customer value with sustainable economics.
• Orchestrate cross-functional teams across GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, Marketing and Product to deliver differentiated client solutions.
• Navigate complex client environments with an owner's mindset, adapting strategy, overcoming barriers and mobilizing resources to deliver results.
• Maintain the highest standards of compliance, governance and risk management.

Qualifications

• 5+ years of experience instrategic relationship management, enterprise sales, business development, management consulting, or another client-facing commercial/advisory role.
• Demonstrated ability to establish credibility and build relationships withsenior executives and C-suite stakeholderswithin complex organizations.
• Strong consultative problem-solving skills with the ability to uncover underlying business needs and translate insights into commercial opportunities.
• Proven track record ofidentifying, developing and closing meaningful growth opportunities.
• Strong financial and analytical acumen, including the ability to connect solutions toquantifiable business outcomes and ROI.
• Excellent executive communication, storytelling, negotiation and presentation skills.
• Entrepreneurial mindset with strong ownership, intellectual curiosity, adaptability and bias toward action.
• Ability to influence and mobilize partners effectively across a large, matrixed organization.
• Knowledge of B2B payments, commercial payments or financial services preferred; demonstrated ability to quickly develop expertise in complex industries also valued.
• Ability and willingness to travel up to 30%.
• Bachelor's degree or equivalent experiencerequired; MBAor other relevant advanced degree preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation,shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.