Manager Access-Emergency Department

Arkansas Children's Hospital; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Arkansas Children's Hospital is seeking a Patient Throughput Expert for the Access Specialty Care Clinic. The role focuses on optimizing scheduling, admissions, registrations, insurance requirements, eligibility, and authorizations to streamline patient flow.

The position requires a HS diploma or GED, with a Bachelor’s degree recommended, and 5 years of relevant experience (or 7 years without a HS diploma). Leadership experience is preferred, and a 24/7 operation may be required.

Qualifications

• High school diploma or GED or equivalent.
• Bachelor's degree recommended.
• 5 years of relevant experience with HS/GED; or 7 years of experience in lieu of a HS Diploma/GED.
• Leadership experience - 4 years preferred.

Responsibilities

• Efficiently manage scheduling, admission, and registration for outpatient clinics.
• Coordinate financial counseling, insurance verifications, and eligibility/authorization processes.
• Improve patient throughput and experience; analyze trends and adjust staffing and processes.
• Cross-train staff and support a 24/7 operation as needed.
• Ensure accurate documentation and regulatory compliance across cost centers.

Skills

Patient throughput

Scheduling

Registration

Financial counseling

Insurance verification

Staffing

Leadership

Education

High school diploma or GED

Bachelor's degree

Tools

MyChart

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the Find Jobs report.

Work Shift:

Evening Shift

Time Type:

Full time

Department:

CC017117 Access Specialty Care Clinic

Summary:

Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Additional Information:

Patient throughput expert – efficient in scheduling, admission, registration , financial counseling, insurance requirements , eligibility and authorization process . Staffs to volume, trends data to make changes to improve patient throughput, and directly engages to improve patient experience and staff retention. Develops strategic plans and goals/outcomes to achieve for the unit. Identifies key performance indicators and develops measurement/monitoring/reporting tools. Manages multiple Cost Centers as demonstrated by volume management and staffing needs; has flexibility to cross train and manage a 24/7 operation.

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's Degree

Required Work Experience:

5 years of relevant experience with HS/GED; or 7 years of experience in lieu of a HS Diploma/GED. Demonstrated readiness through either prior leadership experience, or, for internal candidates, successful completion of the ASPIRE program.

Recommended Work Experience:

Leadership - 4 years of progressively responsible leadership experience preferred.

Required Certifications:

Recommended Certifications:

Description

1. Responsible for the first impression of Arkansas Children's; Performs intermediate functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Supports the Access supervisor.

2. Has advanced training and knowledge of responsibilities for patient throughput process using technology and physical flow process improvements. This includes processing and managing referrals, price estimates, primary care physician sign-ups, insurance verifications, finical counseling, scheduling, registration and patient experience.

3. Working team member who can validate/coordinate the work of others and is a knowledgeable resource for other team members. Efficiently maintains communication and provides assistance to ancillary staff for flow operations.

4. Identifies deviations, understands the cause and resolves issues.

5. Manages compliance and monitors proper documentation for regulatory compliance standards. Plans, implements, evaluates and reports strategic improvement activities. Leads and conducts Human Resource management.

6. Completes registration and discharge activities, including co-payment collection, My Chart activation, insurance verification, etc. Ensure financial counseling is incorporated into patient flow. Assists Outpatient Prior-Authorization with attaching referrals.

7. Performs other duties as assigned.