Manager, Academic Processes

Chicago Headquarters; Chicago (IL); Hybrid; USD 67,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Chicago Headquarters is looking for a Manager of Academic Processes to oversee operations and lead the APS team in a hybrid work environment. The ideal candidate will have 3+ years of project management experience and strong communication skills.

This role involves maintaining program information, training staff, and assisting in departmental initiatives. The salary range is $67,000–$72,000 per year, with benefits including health insurance and retirement options.

Qualifications

• 3+ years of experience in a process or project management role.
• Excellent computer skills including web content management.
• Strong interpersonal, written and verbal communication skills.

Responsibilities

• Oversee APS team processes and deliverables.
• Train and support direct reports, providing feedback and coaching.
• Maintain accurate programmatic information on public website.

Skills

Process management

Coaching and mentoring

Web content management

Microsoft Office

Interpersonal communication

Organizational skills

Problem-solving

Self-direction

Flexibility

Cross-cultural communication

Education

Bachelor’s degree

Tools

Project management tools

Job description

Position Overview

Manager, Academic Processes, Full‑time exempt. 37.5 hrs/week, Monday–Friday 8:30 a.m.–4:30 p.m., with occasional evening or weekend work as needed. Reports to Director, Academic Process Specialist Team and manages 2–3 direct APS/APC reports. Hybrid work in Chicago, IL with travel to international Centers.

Company

IES Global is a not‑for‑profit study abroad provider dedicated to transforming the lives of nearly 10,000 students annually. From Chicago, it offers 400+ programs in 85 locations worldwide and partners with 500 colleges and universities.

Responsibilities

• Oversee APS team processes, including pre‑departure guides, program fees, dates, website updates and other deliverables.
• Communicate relevant timelines and status updates to internal departments and external constituents (students, parents, center staff).
• Train, support and manage 2–3 APS/APC direct reports; provide feedback, coaching and first‑line escalation support.
• Maintain accurate programmatic information on public website, pre‑departure guides and departmental resources.
• Coordinate APS responsibilities with Advising, Marketing, GEM, Student Affairs and Center staff.
• Develop and sustain training materials, conduct training sessions, and oversee performance management (reviews, goal setting, coaching, HR documentation).
• Serve as liaison between Chicago HQ and international Centers for program‑related questions, technology support, compliance and communication of changes.
• Review grade reports, field requests for grade appeals, draft responses and keep records of appeals outcomes.
• Assist in planning, budgeting, communication and preparation of materials for curricular initiatives and departmental events.
• Participate in academic task forces, draft reports, and perform additional assigned tasks.
• Ensure regular, predictable attendance and maintain a positive, flexible, and proactive attitude.

Qualifications & Skills

• 3+ years of experience in a process or project management role.
• Experience coaching, mentoring or managing direct reports.
• Excellent computer skills: web content management, Microsoft Office, and project/data management tools.
• Strong interpersonal, written and verbal communication skills with the ability to lead meetings.
• Organizational and problem‑solving skills; ability to prioritize multiple projects and meet deadlines.
• Attention to detail and ability to simplify complex processes into clear steps.
• Self‑direction, initiative, and the ability to work independently as well as part of a team.
• Flexibility and adaptability in a changing environment.
• Professional conduct, sound judgment, and commitment to diversity, equity, inclusion and anti‑racism.
• Experience working in a global context.
• Ability to maintain a positive can‑do attitude during stressful situations.

Experience & Background

• Experience living, working or studying abroad is desirable.
• Background in cross‑cultural communication in a professional setting is a plus.

Education & Certifications

• Bachelor’s degree required.

Salary and Benefits

Salary range: $67,000–$72,000 per year.

Benefits: Eligible for health, retirement and paid time off. Additional information available on the IES Abroad career site.

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We do not discriminate on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by applicable laws.