Manager

Workstream; Winter Haven (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Competitive pay

Open and close, lead shifts

Team-oriented culture

Job summary

Chick-fil-A in Winter Haven, FL is seeking a hands-on Manager to support daily operations and uphold our Winning Hearts Everyday strategy. You will lead a high-volume team, model our core values, and ensure a superb guest experience in a fast-paced environment.

The role emphasizes coaching team members, maintaining service standards, and taking initiative to keep the restaurant running smoothly. This full-time position offers growth opportunities and a culture focused on service and teamwork.

Qualifications

• Leadership experience in a fast-paced restaurant environment.
• Strong focus on customer service and guest satisfaction.
• Excellent written and verbal communication; able to coach and develop team members.

Responsibilities

• Support senior leadership in executing daily operations.
• Lead shifts and serve as key holder.
• Train and coach new hires; maintain high standards of service.
• Count drawers and ensure daily financial controls are followed.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Tools

POS systems

Job description

A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Winning Hearts Everyday strategy. A manager's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Managers lead by example and set the tone that others will follow.

Position Type:

• Full-time.

Our Benefits Include:

• A culture where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to guest and team member needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Know and contribute to organization goals
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Prior experience in leadership is expected
• Demonstrate accomplishments in endeavours
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

1070 Brookstone Rd Winter Haven, FL 33881

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.