Manager

Professional Beauty Brands Incorporated; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

PROFESSIONAL BEAUTY BRANDS is seeking a Salon Manager to lead daily salon operations and drive exceptional guest experiences in a fast-paced environment. This role reports to the General Manager and oversees staff including an Assistant Salon Manager, Stylists and Receptionists.

You will coach the team, manage schedules, control costs and coordinate promotions to grow the business while delivering best-in-class guest service and maintaining standards.

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Ability to work a flexible schedule, including nights and weekends and Holidays. Occasional overtime and overnight travel may be required.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

Responsibilities

• Oversee all aspects of salon operations and achieve salon goals.
• Ensure the salon team provides exceptional guest service and markets the salon to grow the business.
• Lead, coach and develop a high-performing team and manage schedules.
• Control expenses and demonstrate strong technical ability in services offered.
• Complete required administrative tasks and drive sales to meet targets.

Education

Cosmetology license / manager license

Job description

Job Description

PROFESSIONAL BEAUTY BRANDS

Position Description

Job Title: Salon Manager

Reports To: General Manager

Direct reports: Assistant Salon Manager/Stylist/Receptionist/Other Salon Associates

Overview

The Salon Manager is responsible for overseeing all aspects of salon operations. The Salon Manager is directly responsible for achieving salon goals. Specifically, the Salon Manager is expected to:

• Ensure salon team provides exceptional guest service
• Market the salon and grow the business
• Lead, coach and develop a team
• Ensure the salon schedules meet the needs of the business

• Manage and control expense
• Demonstrate strong technical ability
• Complete required administrative tasks
• Lead a team to accomplish sales goals
• Achieve personal productivity goals

Qualifications

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Ability to work a flexible schedule, including nights and weekends and Holidays. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

Preferred experience

• Previous management experience.

Capabilities

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate a positive attitude
• Exercise good judgment
• Lead and drive change
• Deliver best in class guest experience
• Understand guest needs and trends
• Demonstrate accountability, dependability, and ethics
• Occasional travel to mandatory meetings and training sessions, including overnight travel.

Essential Functions

Ensure team drives guest loyalty through an exceptional salon experience:

• Responsible for creating a culture consistent with PBBI culture and create an environment of development. Responsible for building a high performing team that works together to achieve results.
• Coach and develop the team through existing guest service training programs.
• Collect or verify guest information during every visit.
• Create weekly salon schedules and ensure the salon is adequately staffed.
• Ensure salon team presents a professional appearance and a positive attitude.
• Handle and resolve guest service issues to maintain guest loyalty.

Promote the salon within the community and grow the business:

• Utilize existing business tools to attract and retain guests.

• Coordinate promotional sales displays as directed
• Develop and maintain local business relationships

• Establish and maintain a positive working relationship with peers, salon personnel, as well as Wal- Mart, licensors, and beauty school.

Lead and develop a team:

• Recruit, interview, hire, train and retain staff ing partnership with your General Manager
• Create a positive work environment through motivation, recognition and coaching.
• Use set monthly goals to create daily goals and objectives for team, measure performance and provide

coaching.

• Schedule and conduct staff meetings and technical workshops as required.
• Document important conversations and incidents.

Manage and control expenses:

• Effective control of salon payroll.
• Effective control of salon operating costs such as supply and retail inventory, utilities, and maintenance costs
• Audit salon to ensure employees charge correctly for services and products.

Demonstrate strong technical ability:

• Display a sound understanding and perform all available services in a competent, efficient and professional manner.
• Train and provide guidance to employees on proper techniques for services offered.

Complete required administ