Manager

Douglass Properties; Spokane (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

Douglass Properties seeks a Community Manager to oversee daily operations, leasing, and resident relations. The role includes presenting the property, negotiating terms, and supporting retention initiatives.

Responsibilities cover managing applications, updating records, conducting property walks, and assisting the team with leasing and marketing strategies while maintaining quality standards and on-site operations.

Qualifications

• High attention to detail is required.
• Excellent customer service skills (written and verbal).
• Leadership/management capabilities and sales/marketing aptitude are needed.

Responsibilities

• Rent/Lease Apartments and present property positively to prospective tenants.
• Determine needs of prospective customers and negotiate leasing terms.
• Verify applications and inform applicants of results; maintain resident data accurately.
• Conduct daily property walks and support retention strategies.
• Assist in leasing and marketing strategies and ensure rent-ready properties.

Skills

Attention to detail

Customer service

Leadership

Sales/Marketing

Organizational skills

Time management

Microsoft Office

Communication skills

Education

High school diploma or GED

Job description

Description

Job Objective: The Community Manager is responsible for all community operations. When there is no Leasing Specialist or Assistant Community Manager on staff the Manager’s duties extend to cover that position on a daily basis.

Compensation: $25 - $30 Per Hour + Leasing bonuses. DOE

Essential Job Functions

• Rent/Lease Apartments
• Present property and amenities in a positive light to prospective tenants
• Determine needs of prospective customers
• Negotiate leasing terms and conditions and close deals
• Run and Verify application data (employment, rental) & informing applicants of results
• Recording and updating details of prospective residents into the database consistently and efficiently
• Conduct Daily property walks
• Assist Community Manager in Resident Retention Strategies
• Implement leasing and marketing strategies
• Assist in presenting a well-maintained quality product (both interior and exterior)
• Inspect and document vacating units for condition left by resident
• Inspect and document vacant homes for condition and to ensure they are rent ready per company standards
• Inspect grounds, models, and community office daily
• Organize resident retention functions including parties and newsletters
• Accept rent payments, deposits and other applicable monies
• Addressing resident questions/concerns professionally and efficiently
• All other tasks as assigned

Requirements

• HIGH attention to detail
• Excellent customer service skills (written and verbal)
• Leadership /Management skills
• Sales/marketing skills
• Advanced organizational/administrative (Meticulously organized)
• Time management skills
• Advanced computer skills (Microsoft Office, online advertising)
• Business mathematical skills (Add, subtract, multiply, and divide whole numbers, fractions, and decimals)
• Verbal and written communications skills
• Ability to independently and efficiently prioritize and re-prioritize throughout the day
• Comfortable and flexible with plans changing daily/hourly depending on business
• Strong memory for details that can be accurately recollected long after they were seen/read/spoken about
• Confident, accurate, and efficient computer skills
• Strong ability to clearly, concisely and accurately communicate with fellow employees and clients
• Resourceful and willing to use tools to problem solve prior to bringing it to the supervisor’s attention
• Self-starter that is confident and able to identify areas of needed improvement and do something about it without a prompting from superiors

Education: High school diploma or GED. Ability to read, write, speak and understand English.

Experience: Management and/or apartment leasing experience preferred (not required).

Equipment: Position requires individuals to furnish their own vehicle to pick up supplies and perform other duties as necessary.

Attendance / Schedule

Regular work schedule for this position will be 5 days a week 8:00 AM to 5 PM (hours vary depend on the location). The individual must be punctual and accountable. This position requires ability to work any day of the week, any week of the year and to serve on call as necessary. The individual must attend all training classes and meetings as scheduled.

Work schedules are subject to change.