Manager

Torsap Thai Kitchen; Post Falls (ID); On-site; USD 45,000 - 60,000; Full time

Job summary

Torsap Thai Kitchen in Post Falls, Idaho is seeking an experienced Front of House Manager to lead its guest-facing operations. The ideal candidate will possess strong leadership skills, manage front-of-house staff, and ensure exceptional guest experiences. Responsibilities include overseeing daily operations, managing service standards, budget management, and staff training. The position requires excellent communication skills and the ability to work flexible hours, including weekends and holidays.

Qualifications

• 2+ years of restaurant management experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Ensure excellent guest experiences and manage front-of-house staff.
• Oversee daily front-of-house operations and maintain service standards.
• Support budget management and cost control initiatives.

Skills

Leadership

Interpersonal skills

Communication

Problem-solving

Multitasking

Education

2+ years of restaurant management experience

Food safety certification

Tools

POS systems

Restaurant management software

Job description

Front of House Manager

Location: Emma's inside The Club at Prairie Falls
Reports To: General Manager / Owner
Employment Type: Full-Time

Position Summary

We are seeking an experienced and service-driven Front of House (FOH) Manager to lead our guest-facing operations. The FOH Manager is responsible for ensuring exceptional guest experiences, managing front-of-house staff, maintaining service standards, and driving overall operational excellence. This role requires strong leadership, attention to detail, and a passion for hospitality.

Key Responsibilities

Guest Experience

• Ensure every guest receives prompt, professional, and friendly service
• Resolve guest concerns efficiently and diplomatically
• Maintain a welcoming atmosphere and uphold brand standards
• Monitor dining room flow and table management to optimize service

Team Leadership & Development

• Recruit, train, and supervise hosts, servers, bartenders, and support staff
• Create staff schedules and manage labor costs effectively
• Conduct pre-shift meetings to communicate goals, specials, and service focus
• Provide ongoing coaching, performance feedback, and development opportunities
• Foster a positive, team-oriented work culture
• Work alongside and in collaboration with other department managers & staff on private banquet events, Prairie Falls events, etc.

Operations Management

• Oversee daily front-of-house operations to ensure smooth service
• Maintain cleanliness, organization, and compliance with health and safety regulations
• Coordinate with the kitchen to ensure timely and accurate food service
• Manage reservations, waitlists, and private dining events
• Monitor inventory of FOH supplies (menus, bar supplies, uniforms, etc.)

Financial & Administrative

• Support budget management and cost control initiatives
• Review daily sales reports and monitor key performance metrics
• Assist with time cards, cash handling, and end-of-day reconciliation
• Implement strategies to increase revenue and guest satisfaction
• Place bar orders with local beverage reps and maintain accurate ordering and receipt records for accounting.

Qualifications

• 2+ years of restaurant management experience preferred
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of POS systems and restaurant management software
• Ability to work evenings, weekends, and holidays as needed
• Food safety certification (or ability to obtain)

Key Competencies

• Customer-focused mindset
• Strong organizational and multitasking skills
• High level of professionalism and integrity
• Ability to perform in a fast-paced environment
• Conflict resolution skills
• Excellent communication skills