Manager

chick-fil-a; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Closed on Sundays

College Scholarships

Free Meals

Leadership Development

Job summary

A well-known fast-food chain in New York is seeking a Director to manage daily operations and team leadership at its 43rd & 8th location. The ideal candidate will have strong leadership skills and experience in customer service. Responsibilities include overseeing operations, managing food safety, and fostering a positive work environment. This role offers opportunities for professional growth, scholarship programs, and a flexible work schedule. Applicants must be committed to excellence and possess a willingness to learn.

Qualifications

• Proven leadership experience in a customer-focused environment.
• Strong communication and conflict resolution skills.
• Ability to work in fast-paced settings and manage multiple tasks.

Responsibilities

• Support daily operations and ensure excellent guest experiences.
• Lead and develop team members through effective coaching.
• Manage food safety and quality during shifts.

Skills

Leadership

Customer service

Communication

Teamwork

Organization

Education

High School Diploma or equivalent

Associates or Bachelor's Degree

Tools

Microsoft Windows

Microsoft Office

Apple iOS

Job description

Chick-fil-A 43rd & 8th Avenue In-Line

Chick-fil-A 43rd & 8th In-Line, located in the Times Square District, is actively selecting talented individuals who have a passion for serving others and are committed to excellence. We want to grow and serve together and create "REMARK" able experiences for our guests. Our vision is to "Be the most caring Chick-fil-A in New York City".

Our Restaurant's Purpose Statement:

We care about people. We create opportunities for our team members to be their best. We are faithful stewards of all that's entrusted to us.

Within Chick-fil-A, our Team Member role is valued as more than "just a job". We see it as an opportunity. As a team member, you will gain life experiences that extend far beyond serving a great product in a friendly environment. Chick-fil-A is an opportunity for people of all ages and backgrounds and no experience is required.

A position at Chick-fil-A is more than just a food service job. It is the first stop to a successful career in the marketplace. Here are just a few of the excellent benefits of serving at Chick-fil-A. We understand that you have commitments to your family, friends, school and sports teams. We are dedicated to helping you work and keep your commitments to those relationships that are meaningful to you. All Chick-fil-A restaurants are closed on Sundays because we are dedicated to our team having a day off to rest and spend time with family and friends.

Along with a competitive paycheck, our team members serve in a nurturing environment where you will be equipped to learn valuable business, people, and life skills. Chick-fil-A also provides scholarship opportunities. At Chick-fil-A, we consider our team members to be more than just employees. Our team members are a highly valued part of each Chick-fil-A restaurant. We ensure that our team sincerely enjoys being a vital part of the Chick-fil-A Brand.

Our Values:

Hospitality

Treat people like people. Be kind. Warm welcomes and fond farewells.

Responsibilities

Take ownership. Think glass half-full. Persevere relentlessly.

Humility

Give and take feedback. Learn from each other. Choose to serve.

Benefits

• Competitive Pay: Manager (also known as Director) roles start at a competitive wage with the opportunity for self-lead raises.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• No Experience Is Necessary: We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
• College Scholarships: At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
• Free Meals: Who doesn't love a complimentary meal before or after your shift?
• Celebration: Opportunities through the year to get together with your teammates celebrate important milestones.
• Leadership Development: Do you have the potential to lead a team? A job at our Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Our leadership development process can help you achieve your dreams of being a successful and effective leader.

Role Description

A Director (also known as a Manager) supports the Executive Team and other members of the leadership team to run the day to day operations of a shift. A Director should represent our brand/culture and build relationships with their peers and team members. Must assist with executing operational excellence in the front-of-house and kitchen. The Director works with all team members and helps monitor quality of food and guest experience. This individual should foster team unity and delivers the highest quality of professionalism and work ethic. This individual must have a passion for service, excellence, and a genuine care for people. The Director reports directly to the Executive Team, including the Director of Operations. The ideal candidate for this role must be passionate about service, food safety/quality, and hospitality to create a remarkable experience for our guests AND team members. This person is a self-starter, results-driven, and detailed oriented individual. This person will have a specific area of the business that they will be responsible for, with opportunities to grow beyond that are and learn more of the business. This is a great opportunity for someone who wants to be an entrepreneur and start their own business. This is also a platform for growth on to the Executive Team and, beyond that, for people interested in franchising with Chick-fil-A.

Team Leader Success Measurements

• Guest Feedback- Improving our scores based on positive and negative comments [Customer Experience Monitor(CEM)]
• Self-Assessments- completing daily self-assessments [electronic Restaurant Quality Assessment (eRQA)]
• Communication- teaching and coaching team members in their role; addressing corrective actions; feedback given and received from fellow leadership
• Cost Controls- Food Cost and Labor Cost Management. Coaching all team members to ensure all polices and recipes are followed.
• Running Successful Shifts- task completion, involvement in daily operations, supporting others to run successful shifts, feedback to and from team members, completing all daily action items, training and educating team members.

Education and Behavioral Characteristics

• High School Diploma or equivalent is required, Associates or Bachelor's Degree is expected.
• Experience with Microsoft Windows, Office, and Apple iOS
• Honesty- Own your mistakes, learn and grow from them
• Integrity- Do the right thing because it’s the right thing to do.
• Character- Who are you when no one else is looking.
• Commitment- Make a promise and stick to it.
• Pursuit of Excellence- Why not your best? Give 100% in all you do.
• Optimism- Have a positive “half-glass-full” attitude
• Customers First- Honor, Dignity & Respect for Everyone
• Teaching- able to coach and develop, while continuing to seek personal improvement through problem solving
• Ownership- Well organized with excellent verbal, written and electronic communication skills, knows when to delegate to others
• Servant Leader- humble enough to serve others where they are.

Work Schedule and Shift Responsibilities

• Must be available to work on Saturdays
• Flexible availability to open and close our restaurant effectively
• Can work a minimum of 40 hours a week, and possibly more than 40 hours per week. It is the employee’s responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination
• When multiple leaders are scheduled for a shift, Director may have to assume the responsibilities of a regular team member to support the leader-on-duty
• Ability to work effectively and keep themselves calm under pressure in an intense fast paced environment.
• Hours are not guaranteed but are predictably scheduled in accordance with the NYC Fair Work Week Law. Hours are subject to change based on business needs and are assigned based on an individual’s availability, work performance, and dependability.

Work Environment

• The days can feel long and the work can be physically demanding, so employees may find the job tiring.
• The restaurant environment is likely to be noisy and busy, which can all be stressful.
• Directors are on their feet for most of the shift, so comfortable shoes need to be worn, as the job is not suitable for anyone with back problems.
• Stamina and physical strength are also important for the job, as employees are expected to lift and carry heavy items regularly (at least 50lbs).
• Directors may be expected to start work very early or work at night.
• Team morale and positivity is very important and a part of the Chick-fil-A culture

"A great company is a caring company" -S. Truett Cathy, Founder

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A is individually owned and operated by a local franchisee. At Chick-fil-A 43rd and 8th, our vision is to "Be the most caring Chick-fil-A in New York City." We believe you can have fun while working hard and still make a difference. Our team prides itself on providing great tasting food and a comfortable environment in which to enjoy it. Its what we built our culture around and why we’re so great at what we do.