Manager

OnePack Hospitality; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Incentive program

Job summary

A local hospitality group in New Orleans is seeking an experienced Restaurant Manager to lead all aspects of their polished casual restaurant. The role includes ensuring smooth operations, delivering high-quality guest experiences, and maintaining profitability. Candidates should possess strong leadership skills, experience in restaurant management, and a degree in Business or Hospitality. Offering competitive compensation and full benefits, this is an excellent opportunity for a dynamic leader committed to success.

Qualifications

• Proven work experience in a managerial role within the restaurant industry.
• Understanding of food and beverage operations to assist guests effectively.
• Experience with restaurant management software to streamline operations.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Ensure timely responses to customer complaints for enhanced service.
• Train team members on customer service best practices.

Skills

Proven work experience as a Restaurant Manager

Proven customer service experience

General food and beverage knowledge

Familiarity with restaurant management software

Strong leadership and motivational skills

Acute financial management skills

Education

Bachelor's degree in Business Administration or Arts

Hospitality management or culinary schooling

Tools

PosiTouch

OpenTable

Restaurant 365

Job description

Join OPHG, a leading local and independent hospitality group in New Orleans, known for owning, operating, and innovating diverse restaurant concepts.

We foster a top-notch employee culture focused on your success. Our proven systems and accountable approach ensure tangible results.

We're seeking passionate individuals to be a part of our team and contribute to our unique guest experiences and thriving business models.

Your success is our success—we invite you to be a part of it.

Great opportunity for a strong AGM looking to grow or a proven restaurant leader! We are looking for a full-service Restaurant Manager to lead all aspects of our polished casual restaurant. You will deliver a high-quality menu and motivate our team members to provide excellent experiences for our guests and team members. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards. To be successful in this role, you’ll need management skills and some experience in both front and back of the house.

We want you to know how to oversee the entire restaurant - the "whole" experience for our guests and team members. Create a training culture with high standards, accountability, and human empathy. We’ll expect you to lead by example and uplift our team members during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and guests have the best experiences.

Culture is critical to us - we work hard to maintain a positive experience for guests and team member. We have high standards but with teamwork, we lift everyone up, share empathy, and do have fun.

Responsibilities

• Know the numbers but as why the numbers are the numbers and how to impact them
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior experiences and maximize the guest experience
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts (set and lead daily, weekly, monthly goals)
• Appraise team members performance and provide feedback to improve productivity
• Estimate future needs for goods, small wares, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s outstanding local neighborhood reputation and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current team members on proper guest service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• General food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like PosiTouch (POS), OpenTable and Restaurant 365
• Strong leadership, motivational and people skills
• Acute financial management skills

Bachelor's degree in Business Administration or of the Arts; hospitality management or culinary schooling is a plus

The position offers competitive compensation, full benefits that include major medical and an incentive program.

Leadership is a must to guide the restaurant and ensure guest satisfaction in addition to employee development and commitment.

Please submit an introduction and resume.