Manager

Ontario Trillium Foundation; Milford (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Yearly bonus

Health insurance

Life insurance

Short-term disability

Paid training

Growth opportunities

Job summary

The Store Manager leads a Dunkin’ unit, ensuring a warm and friendly customer service experience while developing a high-performing team and embodying a service-driven culture.

They report to the District Manager and drive sales, compliance with brand standards, and operational excellence in a fast-paced restaurant setting.

Qualifications

• Prior retail management experience preferred.
• Strong leadership and communication skills.
• Customer-focused mindset and ability to develop teams.

Responsibilities

• Lead a Dunkin’ unit to deliver high-quality customer service.
• Recruit, hire, onboard and develop staff to meet staffing needs.
• Ensure brand standards, safety, and sanitation guidelines are followed.

Job description

Store Manager Job Summary:

The Store Manager provides leadership to support the goals and strategies by ensuring our Dunkin’ customers have a warm and friendly customer service experience. Inspires and develops associates by modeling leadership to promote our service-driven culture to build high-performing teams. Our culture is service-driven, fun and high-performing. We value our team and seek to hire good people who will embrace our core values and execute our mission to provide excellent service to our customers.

Benefits:

We offer competitive salaries, yearly bonus, sick time, Health Insurance Plan (medical and dental), Life Insurance, Short Term Disability , Paid Training, Potential growth within the organization and more!

Job Responsibilities:

The Restaurant Manager reports directly to the District Manager and is responsible for leading a team to consistently provide our customers with the highest level of service and a warm and positive experience. Responsibilities include managing a Dunkin’ Unit, but are not limited to:

RESPONSIBILITIES INCLUDE: (but not limited to)

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
• Communicate job expectations to employees and ensure all training is completed per company guidelines
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Create and maintain a guest first culture in the restaurant
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Adhere to security and cash handling procedures
• Demonstrate competency in weekly inventory process and analysis
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!