Benefits Administration Manager - Global Industrial

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Motion is seeking a Benefits Administration Manager to oversee the delivery of Health & Welfare and Retirement programs across the US and Canada. The role partners with Total Rewards, Payroll, HR Operations, and Legal to ensure compliant, efficient, and employee-focused administration.

The position focuses on performance of outsourced vendors, risk mitigation, enrollment operations, and continuous improvement while protecting the employee experience and meeting service standards.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in benefits administration, retirement administration, HR operations, shared services, or total rewards.
• Strong knowledge of Health & Welfare benefits, retirement plans, and related compliance requirements.
• Experience managing third-party administrators and outsourced service providers.
• Experience supporting vendor governance, service-level management, and escalation resolution.
• Strong analytical, communication, problem-solving, and stakeholder management skills.

Responsibilities

• Oversee operational delivery for Health & Welfare and Retirement programs.
• Monitor service delivery, metrics, and trends to ensure high-quality experience.
• Identify gaps, risks, and improvement opportunities in benefits operations.
• Support annual enrollment activities and related initiatives.
• Escalate and resolve complex employee issues related to benefits and vendor activity.
• Manage day-to-day relationships with benefits/vendor partners and ensure SLAs are met.

Skills

Analytical

Communication

Problem-solving

Stakeholder management

Vendor governance

Education

Bachelor's degree in HR or related field

Tools

Workday

ServiceNow

HR case management

Job description

# **Job Summary**The Benefits Administration Manager is responsible for overseeing the operational delivery, governance, and performance of outsourced Health & Welfare and Retirement administration programs across the United States and Canada. This role serves as a key point of escalation for complex employee issues and is accountable for ensuring vendor partners deliver a compliant, efficient, and employee-focused service experience. The position partners closely with Total Rewards, Payroll, HR Operations, People Systems, Legal, Finance, and external vendors to support benefits administration operations, vendor performance management, employee issue resolution, compliance oversight, and continuous improvement initiatives. The Benefits Administration Manager plays a critical role in protecting the employee experience while ensuring benefit administration partners meet established service, quality, and compliance expectations # **Responsibilities****Benefits Service Delivery Managem**ent· Serve as the internal owner for operational service delivery related to Health & Welfare and Retirement administration programs.· Monitor service delivery performance, employee feedback, operational metrics, and service trends to ensure a high-quality employee experience.· Identify and address service delivery gaps, operational risks, and improvement opportunities.· Support annual enrollment activities and benefits-related operational initiatives. **Employee Escalation Management**· Serve as the primary point of escalation for complex or sensitive issues related to Health & Welfare benefits, retirement plans, vendor administration activities, and employee support concerns.· Partner with vendors, Payroll, HR Operations, People Systems, and Total Rewards to resolve employee issues requiring elevated support.· Advocate for employees and drive timely resolution of escalated matters.· Monitor escalation trends and recommend process or service delivery improvements **Vendor Management & Accountability**· Manage day-to-day operational relationships with benefits administration and retirement administration vendors.· Monitor vendor performance against service-level agreements, contractual commitments, and key performance indicators.· Conduct operational reviews and analyze vendor performance trends.· Hold vendors accountable for service quality, issue resolution, compliance obligations, and employee experience outcomes.· Partner with vendors to implement corrective action plans and continuous improvement opportunities. **Compliance & Governance**· Support compliance oversight activities associated with Health & Welfare and Retirement programs, including applicable regulatory, fiduciary, reporting, and audit requirements.· Partner with Total Rewards, Legal, Payroll, and Finance to support compliance initiatives and governance activities.· Assist with audits, reporting obligations, vendor compliance reviews, and operational risk assessments.· Monitor legislative and regulatory changes affecting benefit administration operations.· Maintain documentation, controls, and operational procedures supporting compliance and risk management. # **Qualifications**· Bachelor's degree in Human Resources, Business Administration, or related field.· 5+ years of experience supporting benefits administration, retirement administration, HR Operations, Shared Services, or Total Rewards functions.· Strong knowledge of Health & Welfare benefits, retirement plans, benefit administration processes, and related compliance requirements.· Experience managing third-party administrators and outsourced service providers.· Experience supporting vendor governance, service-level management, and escalation resolution.· Strong analytical, communication, problem-solving, and stakeholder management skills.· Experience working within an employee-facing service delivery environment. **Preferred Qualifications** · Experience supporting both U.S. and Canadian benefit programs.· Experience managing outsourced Health & Welfare and Retirement administration vendors.· Experience with Workday, ServiceNow, and HR case management technologies.· CEBS designation or related benefits certification.· Experience supporting industrial distribution, manufacturing, logistics, or operationally intensive workforces.· Experience supporting organizational transitions, integrations, or shared services environments. **Physical Demands / Working Environment**· Work is performed in an office environment and requires the ability to operate standard office equipment.