Manager

Torsap Thai Kitchen; Groveport (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ICHRA Health Insurance with Employer</

401(k) with employer match

Quarterly bonus program

Paid holidays (New Year’s, Easter, etc

2 weeks paid time off

Paid sick leave

Flexible days off

Daily employee meal

25% employee discount

Leadership coaching and career growth

Company-paid business coaching

State of the Company events

Job summary

Little Italy Ristorante in Groveport, OH seeks a General Manager to lead a high-volume, full-service operation with a legacy-driven culture. The role emphasizes team growth, operational excellence, and delivering memorable hospitality.

Competitive compensation includes quarterly bonus potential and robust benefits. This full-time position requires strong leadership, strategic oversight of P&L, and a passion for community engagement.

Qualifications

• Proven experience hiring, staffing, and leading teams.
• Proven experience actively managing costs in a high volume hospitality operation.
• 1+ year as GM in a full-service high-volume restaurant (plus).
• 6+ months leadership at Little Italy preferred (internal).
• Ohio PIC ServSafe Manager certification required.
• Must be at least 21 years old.
• Open availability—nights, weekends, holidays.
• Ability to regularly work 50-ish hours per week.
• Valid driver’s license with sole vehicle access.
• Access to a personal computer or tablet for administrative tasks.
• Familiarity with Trainual, Toast, 7Shifts, Margin Edge a plus.

Responsibilities

• Develop and lead the team, hire and onboard associates, coach and recognize performance.
• Oversee daily operations, staffing, shift coverage, cleanliness and safety compliance.
• Drive hospitality and guest experience by championing the Legacy Experience Process.
• Own the P&L, hit targets on COGS, labor, waste, inventory; forecast sales and schedule labor.
• Execute brand initiatives, lead new product launches, and represent the brand in the community.

Skills

Team leadership

Hiring & staffing

Cost management

Customer service

Education

Ohio PIC ServSafe Manager certification

Tools

Trainual

Toast

7Shifts

Margin Edge

Job description

General Manager (GM)

Full-Time | Salary Based on Experience + Quarterly Bonus Potential is based on sales, profitability, and completion of special projects.

OUR STORY

Since 1979, Little Italy Ristorante has been more than a pizza place—it’s been a cornerstone of Groveport, built on family, integrity, and community. What began as a local grocery store became a gathering place where scratch-made recipes, familiar faces, and genuine care came together. Passed down through generations, our mission has always been the same: hire great people, serve unforgettable food, and give back to the community that made us who we are.

IS THIS ROLE FOR YOU?

Do you believe leadership means growing people, not just managing shifts?
Are you driven to build teams that thrive together—and hold each other to high standards?
Can you balance financial acumen, operational execution, and deep care for your team and community?
Are you excited to help scale a company with heart, history, and an eye on the future?
If you're nodding yes, you might be the next General Manager at Little Italy Ristorante.

WHY JOIN LITTLE ITALY?

We don’t just lead restaurants—we build places where people belong. As GM, you’ll carry the torch of our mission: to create meaningful, memorable hospitality and invest in the people who make it happen.

What Makes Us Different:

• Legacy-Driven, Future-Focused – Honoring our roots while building something worth owning—for guests and team alike.
• We’re Bigger Than a Booth – Community events, media moments, food truck experiences—our brand lives beyond the dining room.
• People First, Always – We grow team members into leaders and treat every shift as a chance to build careers, not just paychecks.

Benefits:

• ICHRA Health Insurance plan with Employer Contribution
• 401(k) with 50% employer match up to 6% (after one year)
• Quarterly bonus program
• New Year’s Day, Easter Sunday, Thanksgiving Day, Christmas Day, (paid) & your birthday off, automatically
• 2 weeks of paid time off
• Paid sick leave
• As a company, we run on EOS—so we’re a collaborative, strategic, and winning team (i.e. no more meetings that just waste your time—promise!)
• Flexible days off, typically back-to-back
• Daily employee meal
• 25% employee discount for you and your party
• Leadership coaching and career growth opportunities
• The opportunity to grow quickly with a forward-thinking company that regularly reinvests in itself and its people
• Access to lots of company-paid business coaching and resources
• Attendance at fun, “State of the Company” events three times a year

WHAT YOU’LL DO

1. Develop and Lead the Team
Hire, onboard, and coach new associates. Deliver feedback and recognition. Build leadership capacity through training and clear expectations. Foster a culture of ownership and accountability.
2. Ensure Operational Excellence
Oversee daily operations, staffing, and shift coverage. Lead opening/closing procedures, enforce cleanliness and safety standards, and ensure compliance across all areas of execution.
3. Drive Hospitality and the Guest Experience
Champion the Legacy Experience Process: Welcome with Purpose, Serve with Intention, Deliver Excellence, Create Moments, and Build Loyalty. Lead by example and empower your team to do the same.
4. Grow Sales and Manage Profitability
Own the P&L. Hit targets on COGS, labor, waste, and inventory. Forecast sales and schedule labor accordingly. Identify opportunities to build guest count and increase average ticket.
5. Scale Our Legacy and Represent the Brand
Execute brand initiatives, roll out systems, and lead new product launches. Represent Little Italy in the community and with external partners. Be the face of the culture—and the force behind the results.

WORK SCHEDULE:

This position is full-time, with a semi-set schedule designed around the demands of the restaurant. This position will work the busiest shifts of the week, based on daily forecasted sales and special events. Days off are typically back-to-back. Our General Manager will work 5 days, and typically 50-ish hours per week.

WILL YOU FIT IN HERE?

We’re not building a team—we’re building a legacy. Our restaurants run on values, not vibes—and if you don’t live these values, you won’t last long. These aren’t just words we shout in a huddle. They’re who we are, what we expect, and how we lead.
You’ll fit right in if this sounds like you:
You’re Built to Serve.
You find joy in helping people. Whether it’s a guest, a coworker, or a stranger—we don’t walk past problems, we solve them with heart. If the words “That’s not my job” live rent-free in your brain, this ain’t it.
You Care Like It’s Yours.
You treat the business, the space, the product, and the people like you own it. Details matter. You don’t walk over a mess, you clean it. You don’t ignore a bad guest experience, you fix it. That’s ownership.
You’re All-In.
You show up on time, you show up with energy, and you don’t half-ass the mission. You take feedback, push yourself, and do things the right way, even when no one’s watching. Especially then.
You Stay Open.
Egos get checked at the door. You’re coachable, curious, and willing to learn from anyone. You don’t need to be the loudest, just the most growth-minded.
You Bring the Fire.
You show up with positive energy, team spirit, and enthusiasm. Guests feel it. The team feeds off it. We don’t do dull here—we bring the vibe every shift.
And if that’s not you?
If you’re just looking for a clock-in-and-coast gig, or if you like drama, excuses, or hiding behind “that’s how I’ve always done it”—this won’t feel good. And that’s fine. We’re not for everyone. But if you’re about getting better, serving hard, and building something bigger than yourself—then welcome home.

WHAT WE’RE LOOKING FOR

• Proven experience hiring, staffing, and leading teams
• Proven experience actively managing costs in a high volume hospitality operation.
• 1+ year of experience as a GM in a full-service high-volume restaurant - a major plus!
• 6+ months of leadership at Little Italy preferred (internal)
• Ohio PIC ServSafe Manager certification required
• Must be at least 21 years old
• Must have open availability- including nights, weekends and holidays
• Must have ability to regularly work 50-ish hours per week
• Able to stand/walk for full shifts and lift up to 50 lbs, and keep up with the pace of a busy restaurant.
• Must have a valid drivers license & sole access to a personal vehicle
• Must have access to a personal computer or tablet for administrative tasks
• Familiarity with Trainual, Toast, 7Shifts, Margin Edge a plus

EQUAL OPPORTUNITY MATTERS

Little Italy Ristorante is proud to be an Equal Opportunity Employer. We’re committed to creating a team that reflects the community we serve and building a workplace where everyone feels welcome, respected, and supported.