Manager

RWJBarnabas Health

Communipaw (NJ)

On-site

USD 76,000 - 107,000

Full time

7 days ago

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Benefits offered by this job

Paid Time Off

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Life Insurance

Tuition Reimbursement

Flexible Spending Accounts

Job summary

RWJBarnabas Health is seeking a Manager - Community Health Worker to lead a team of outreach staff, develop campaigns, and drive patient engagement across Jersey City and surrounding communities.

The role emphasizes data-driven decision making, collaboration with clinical staff, and ensuring timely access to preventive care while maintaining patient privacy and regulatory compliance.

Qualifications

Bachelor's degree in Healthcare Administration, Public Health, or related field.
3-5 years of outreach, patient engagement, community health experience.
Strong leadership and management abilities.
Ability to analyze data and make data-driven decisions.

Responsibilities

Lead a team of outreach representatives to achieve outreach and engagement goals.
Develop and implement campaigns to improve patient engagement and access to care.
Monitor team performance and program outcomes; report to senior leadership.

Skills

Team leadership

Communication

Data analysis

Microsoft Office

Education

Bachelor's degree in Healthcare Administration or Public Health

Tools

EMR systems

Microsoft Office Suite

Job description

Manager - Community Health Worker (CHW)

Req #: 0000264755
Category: Social Work / Community Health
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: RWJBH Community Health Project
Pay Range: $75,597.00 - $106,780.00 per year
Location: 355 Grand Street, Jersey City, NJ 07302
Location: Jersey City Medical Center

Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

As a Manager - Community Health Worker (CHW), you will become part of a patient-centered healthcare environment dedicated to improving access to healthcare services and connecting underserved populations with essential community resources. This role provides the opportunity to lead and develop a team of outreach representatives while supporting patient engagement, preventive care, and positive health outcomes. The Manager - CHW is responsible for overseeing outreach activities, developing effective patient engagement campaigns, monitoring team and program performance, and collaborating closely with clinical staff and other healthcare stakeholders. Through strong leadership, data-driven decision-making, compassionate communication, and effective coordination of care, this position helps ensure that patients receive timely services and the community's healthcare needs are effectively addressed.

A typical day for a Manager - Community Health Worker may include:

Managing, leading, and supporting a team of outreach representatives to achieve established outreach, engagement, and campaign goals
Developing and implementing outreach campaigns designed to improve patient engagement, healthcare access, and compliance with recommended preventive care measures
Monitoring outreach activities and team performance to identify opportunities for improvement and ensure program objectives are met
Analyzing outreach and patient engagement data to evaluate campaign effectiveness and make data-driven recommendations for adjustments
Collaborating with clinical staff and other healthcare professionals to help ensure patients receive timely and appropriate care
Overseeing follow-up efforts with patients to encourage and confirm scheduling and completion of annual wellness visits
Identifying patients who may qualify for medical certification and coordinating with clinical staff to support the certification process
Monitoring patient outcomes and evaluating the effectiveness of outreach initiatives
Preparing and presenting outreach, campaign, and patient outcome reports to senior leadership
Maintaining accurate and timely documentation of outreach activities, patient contacts, follow-up efforts, and outcomes
Ensuring all outreach activities are conducted in accordance with applicable healthcare regulations, organizational policies, and patient privacy requirements
Providing coaching, guidance, motivation, and performance support to outreach representatives
Communicating effectively with patients, outreach staff, clinical teams, leadership, and community partners
Promoting culturally appropriate, respectful, and patient-centered outreach practices when working with underserved populations
Supporting continuous quality improvement initiatives related to patient engagement, preventive care, healthcare access, and community resource coordination
Demonstrating strong organization and time management while balancing team supervision, outreach goals, reporting requirements, and patient needs
Performing other assigned responsibilities in accordance with departmental and organizational needs

This role might be for you if:

You are passionate about improving healthcare access and supporting underserved communities
Helping patients overcome barriers to healthcare services and connecting them with community resources is important to you
You enjoy leading, coaching, and motivating a team toward shared goals
You have strong communication and interpersonal skills and are comfortable building relationships with patients, staff, clinical professionals, and community stakeholders
You are comfortable using data to evaluate program performance, identify trends, and make informed decisions
You are highly organized and able to manage multiple outreach initiatives, deadlines, and priorities
You value collaboration and enjoy working closely with clinical staff and other healthcare professionals
You understand the importance of patient privacy, healthcare regulations, accurate documentation, and maintaining confidentiality
You are committed to improving patient engagement and encouraging preventive healthcare practices
You approach interactions with patients and community members with empathy, professionalism, dignity, and respect
You are a strong problem solver who can identify outreach barriers and develop practical solutions
You are motivated by opportunities to improve patient outcomes and contribute to meaningful community health initiatives
You are comfortable using Microsoft Office applications, electronic medical record systems, and other technology used to track outreach and patient engagement activities

To be considered for this Manager - Community Health Worker opportunity, you should possess a Bachelor's degree in Healthcare Administration, Public Health, or a related field, along with 3-5 years of experience in outreach, patient engagement, community health, or a related healthcare setting. Candidates should demonstrate strong leadership and management abilities, excellent communication and interpersonal skills, and the ability to analyze data and make data-driven decisions. Familiarity with healthcare regulations and patient privacy laws, knowledge of medical terminology and healthcare procedures, and experience collaborating with clinical staff are important for success in this role. Proficiency in Microsoft Office Suite and electronic medical record systems is also required.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.