Manager

Delaney's Diner; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Employee discount

Paid training

Work-life balance

Flexible scheduling

Growth opportunities

Job summary

Delaney's Diner is seeking a General Manager to lead day-to-day operations with a hands-on, people‑first approach. You will drive performance by coaching a diverse team, optimizing schedules, and guiding financial outcomes to maximize profitability while maintaining exceptional guest experiences.

You will oversee front and back‑of‑house operations, ensure food safety and quality, and strengthen community ties.

Qualifications

• 2+ years of proven work experience as a Restaurant Manager or in a similar leadership role.
• Demonstrated ability to build, retain, and inspire high‑performing teams.
• Strong analytical skills with a focus on financial performance and operational metrics.
• Excellent interpersonal and communication skills to lead teams and engage with the community.

Responsibilities

• Lead and develop a diverse team of servers, cooks, and staff; recruit, coach, and mentor.
• Oversee P&L, inventory, and labor costs with a focus on profitability and waste reduction.
• Define and elevate the customer journey; build community relationships and ensure high guest satisfaction.
• Maintain food safety, sanitation, and health regulations; ensure recipe consistency and quality control.

Skills

Leadership

Team building

Financial acumen

Communication

Job description

As the General Manager, you are the heartbeat of the restaurant. You will spearhead our operations by blending strategic business analysis with hands-on leadership. Your core mandate is to foster a high-performance culture through dedicated team building while ensuring every guest enjoys a top-tier customer experience.

General Manager Role Overview

As the General Manager, you are the heartbeat of the restaurant. You will spearhead our operations by blending strategic business analysis with hands-on leadership. Your core mandate is to foster a high-performance culture through dedicated team building while ensuring every guest enjoys a top-tier customer experience.

Leadership & Team Building

• Champion a people-first culture by recruiting, coaching, and mentoring a diverse team of servers, cooks, and staff.
• Foster high engagement through real-time feedback and professional development, ensuring all team members are motivated and empowered to deliver their best.
• Facilitate cross-departmental communication and synergy between Front of House (FOH) and Back of House (BOH) operations.

Business Analysis & Financial Oversight

• Leverage data to drive sales growth, identify operational inefficiencies, and execute waste-reduction strategies.
• Manage P&L margins, inventory, and labor costs with a sharp focus on financial health and profitability.
• Conduct regular business reviews to optimize daily operations and service standards.

Customer Experience

• Define and elevate the customer journey, ensuring that every guest receives genuine, consistent hospitality.
• Implement strategies to build community relationships and ensure high guest satisfaction scores.
• Proactively handle guest feedback, utilizing it to refine service delivery and operational standards.

Operational Excellence

• Maintain strict adherence to food safety, sanitation, and health regulations.
• Oversee daily production to ensure recipe consistency and quality control.

What We’re Looking For

• Experience: A minimum of 2 years of proven work experience as a Restaurant Manager or in a similar leadership role.
• Leadership: Demonstrated ability to build, retain, and inspire high-performing teams.
• Business Acumen: Strong analytical skills with a focus on financial performance and operational metrics.
• Communication: Excellent interpersonal skills to lead teams and engage with our community.

What’s In It For You?

• Work-Life Balance: No evenings and major holidays off.
• Flexibility: Flexible scheduling.
• Growth: Real career advancement opportunities as we expand.
• Benefits: Paid Time Off (PTO), employee discount, and paid training.