Management Trainee Carwash

WashU Carwash; Berwyn (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading car wash brand as a Management Trainee, where you'll learn the ins-and-outs of car wash management, develop leadership skills, and prepare for a General Manager role. This position emphasizes customer service excellence and operational efficiency, making it a vital role in our growing team.

Qualifications

• Develop leadership skills and understand financial management.
• Transition into a General Manager role within 6-12 months.

Responsibilities

• Supervise daily operations and staffing.
• Assist in developing budgets and monitor financial performance.
• Recruit, train, and supervise car wash staff.

Skills

Leadership

Customer Service

Financial Analysis

Job description

Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people we hire. As a Management Trainee, your primary role is to act as the Assistant Manager of the site and help deliver an exceptional customer experience. Additionally, you will learn the ins-and-outs of day-to-day car wash management, develop leadership skills, gain an understanding of the financials, and participate in solving our most pressing problems. In 6-12 months, a Management Trainee should be ready to transition into a General Manager role. The following description outlines the responsibilities of a General Manager.

Operations Management:

• Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
• Ensure the facility is properly maintained, clean, and aesthetically pleasing.
• Communicate effectively with our maintenance team to minimize downtime and ensure optimal performance.
• Identify best practices and contribute to developing standard processes.
• Monitor service quality to ensure customer satisfaction and address issues promptly.

Financial Management:

• Assist in developing annual budgets, including revenue targets, operating expenses, and capital expenditures.
• Monitor financial performance, analyze reports, and take actions to achieve profitability goals.
• Implement cost control measures to optimize efficiency and reduce expenses.
• Engage the community to identify revenue growth opportunities and implement strategies to increase sales and retention (e.g., local partnerships, fundraisers, fleet accounts).
• Maintain accurate records of financial transactions, inventory, and sales data.

Staff Management and Training:

• Recruit, hire, train, and supervise car wash staff.
• Provide ongoing coaching, performance evaluations, and feedback to promote productivity and engagement.
• Develop and implement training programs to enhance skills, customer service, and safety practices.
• Foster a positive work environment, promote teamwork, and resolve staff conflicts.

Customer Service:

• Establish and maintain a customer-focused culture by adhering to service standards.
• Handle inquiries, concerns, and complaints professionally and promptly.
• Implement strategies to enhance the customer experience and build loyalty.
• Solicit customer feedback and generate positive reviews to boost local reputation.

Compliance and Safety:

• Ensure compliance with all applicable regulations, including environmental, health, and safety standards.
• Develop and enforce safety protocols to minimize risks.
• Stay updated on industry trends, best practices, and new technologies.

Marketing and Business Development:

• Collaborate with the marketing team on advertising campaigns, social media, and promotions.
• Identify partnership opportunities and monitor market trends for improvement or expansion.

Join our growing WashU Team today!