Management Trainee - Carwash

Wash U Car Wash; Berwyn (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading car wash brand as a Management Trainee, where you'll gain hands-on experience in operations, financial management, and customer service. This role prepares you for a future General Manager position, focusing on team leadership and operational excellence.

Qualifications

• Develop leadership skills and financial understanding.
• Transition into a General Manager role in 6-12 months.

Responsibilities

• Supervise daily car wash operations and staff.
• Assist in developing budgets and monitor financial performance.
• Recruit, train, and supervise staff.

Skills

Leadership

Customer Service

Financial Management

Operations Management

Teamwork

Job description

Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people we hire. As a Management Trainee, your primary role is to act as the Assistant Manager of the site and help deliver an exceptional customer experience. Additionally, you will learn the ins-and-outs of day-to-day car wash management, develop leadership skills, gain an understanding of the financials, and participate in solving our most pressing problems. In 6-12 months, a Management Trainee should be ready to transition into a General Manager role. The following description outlines the responsibilities of a General Manager.

Operations Management:

1. Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
2. Ensure the facility is properly maintained, clean, and aesthetically pleasing.
3. Communicate effectively with the maintenance team to minimize downtime and ensure optimal performance.
4. Identify best practices and contribute to the development of standard processes.
5. Monitor service quality to ensure customer satisfaction and address issues promptly.

Financial Management:

1. Assist in developing annual budgets, including revenue targets, operating expenses, and capital expenditures.
2. Monitor financial performance, analyze reports, and take actions to meet profitability goals.
3. Implement cost control measures to optimize efficiency and reduce expenses.
4. Engage the community to identify revenue growth opportunities, such as local partnerships, fundraisers, and fleet accounts.
5. Maintain accurate records of financial transactions, inventory, and sales data.

Staff Management and Training:

1. Recruit, hire, train, and supervise staff.
2. Provide ongoing coaching, performance evaluations, and feedback to promote high employee engagement and standards.
3. Develop and implement training programs to enhance skills, customer service, and safety.
4. Foster a positive work environment, promote teamwork, and resolve staff conflicts.

Customer Service:

1. Establish and maintain a customer-focused culture by adhering to service standards.
2. Handle inquiries, concerns, and complaints professionally and promptly.
3. Implement strategies to enhance the customer experience and build loyalty.
4. Gather customer feedback and generate positive reviews to boost our local reputation.

Compliance and Safety:

1. Ensure compliance with all relevant regulations, including environmental, health, and safety standards.
2. Develop and enforce safety protocols to minimize risks.
3. Stay updated on industry trends, best practices, and new technologies.

Marketing and Business Development:

1. Collaborate with marketing to implement advertising, social media, and promotional activities.
2. Identify partnership or collaboration opportunities.
3. Monitor competitors and market trends to identify improvement areas or new opportunities.

Join our growing WashU Team today!