Management Trainee - Car Wash

Wash U Car Wash; Villa Park (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading car wash brand as a Management Trainee, where you will act as an Assistant Manager and learn the intricacies of car wash management. This role emphasizes leadership, customer service, and financial oversight, preparing you for a future General Manager position within a year. You'll be responsible for daily operations, staff management, and enhancing customer experiences while ensuring compliance with safety standards.

Qualifications

• Ready to transition into a General Manager role within 6-12 months.

Responsibilities

• Supervise daily car wash operations and ensure customer satisfaction.
• Assist in developing annual budgets and monitor financial performance.
• Recruit, train, and supervise car wash staff.

Skills

Leadership

Customer Service

Financial Management

Job description

Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people we hire. As a Management Trainee, your primary role is to act as the Assistant Manager of the site and help deliver an exceptional customer experience. Additionally, you will learn the ins-and-outs of day-to-day car wash management, develop leadership skills, gain an understanding of the financials, and participate in solving our most pressing problems. In 6-12 months, a Management Trainee should be ready to transition into a General Manager role. The following description outlines the responsibilities of a General Manager.

Operations Management:

• Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
• Ensure that the facility is properly maintained, clean, and aesthetically pleasing.
• Communicate effectively with our maintenance team to minimize downtime and ensure optimal performance.
• Identify best practices and contribute to the development of standard processes.
• Monitor the quality of services provided to ensure customer satisfaction and address any issues promptly.

Financial Management:

• Assist in the development of annual budgets, including revenue targets, operating expenses, and capital expenditures.
• Monitor financial performance regularly, analyze financial reports, and take appropriate actions to achieve profitability goals.
• Implement cost control measures to optimize operational efficiency and reduce expenses.
• Engage the community to identify opportunities for revenue growth and implement strategies to increase sales and customer retention (e.g., local partnerships, fundraisers, fleet accounts).
• Maintain accurate records of financial transactions, inventory, and sales data.

Staff Management and Training:

• Recruit, hire, train, and supervise car wash staff.
• Provide ongoing coaching, performance evaluations, and feedback to ensure high employee productivity and engagement. Hold the team accountable for achieving high standards.
• Develop and implement training programs to enhance employee skills, customer service, and safety practices.
• Foster a positive work environment, promote teamwork, and resolve staff conflicts or issues.

Customer Service:

• Establish and maintain a customer-focused culture by adhering to our service standards and ensuring their implementation.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Implement strategies to enhance the customer experience and build loyalty.
• Solicit customer feedback and generate positive reviews to enhance our reputation locally.

Compliance and Safety:

• Ensure compliance with all applicable regulations governing car wash operations, including environmental, health, and safety standards.
• Develop and enforce safety protocols to minimize risks to employees, customers, and the facility.
• Stay updated on industry trends, best practices, and new technologies related to car wash operations.

Marketing and Business Development:

• Collaborate with the marketing team to implement advertising campaigns, social media initiatives, and promotional activities.
• Identify opportunities for partnerships or collaborations.
• Monitor competitor activities and market trends to identify areas for improvement or new business opportunities.

Join our growing WashU Team today!