MANAGEMENT TRAINEE

GOLDEN CAFE FOODS PTE. LTD.; Town of Islip (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the F&B sector is looking for an Operations Coordinator. This role involves supporting daily operations across multiple stalls, managing vendor relations, and ensuring compliance with hygiene standards. The ideal candidate will possess a Bachelor's degree, communicate well in English and Mandarin, and demonstrate strong interpersonal skills.

Qualifications

• Minimum Bachelor’s Degree in any discipline.
• Proficient in English and Mandarin.
• Willingness to learn in the F&B industry.

Responsibilities

• Support operations and compliance across multiple F&B stalls.
• Monitor performance and handle customer feedback.
• Prepare shift rosters and track sales trends.

Skills

Communication

Interpersonal skills

Problem-solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Key Responsibilities

· Support ground operations across multiple F&B stalls, including daily opening and closing procedures, cleanliness and compliance with hygiene standards.

· Monitor and coordinate stall operators' performance, ensuring adherence to house rules, safety regulations, and service expectations.

· Assist in stall allocation, onboarding and exit processes for new and existing vendors.

· Work closely with operations managers and outsourced vendors to ensure smooth day-to-day operations and quick resolution of on-site issues.

· Handle customer feedback and complaints in a professional and timely manner; propose solutions and escalate complex cases when necessary.

· Prepare shift rosters and duty assignments to support manpower needs during peak and off-peak periods.

· Track sales trends, footfall patterns and stall performance through daily reports; support the management team in analysing data to improve operations.

· Support periodic audits and compliance checks, including food hygiene inspections and internal SOP reviews.

· Coordinate with external contractors and suppliers (e.g., pest control, equipment servicing) to maintain operational standards.

· Assist in marketing or promotional activities such as festive events, loyalty programmes, or seasonal campaigns at assigned sites.

· Participate in training and development sessions to build leadership, problem-solving, and people management skills.

· Perform other duties as assigned by the management.

Requirements

· Minimum Bachelor’s Degree in any discipline.

· Strong willingness to learn and grow in the F&B industry.

· Proficient in English and Mandarin (to liaise with Mandarin-speaking colleagues).

· Other languages such as Malay are a plus.

· Comfortable with working 6 days a week, including weekends, public holidays, and long hours.

· Good communication and interpersonal skills.

· Proficient in Microsoft Office (Excel, Word, PowerPoint).