BH Coach

Atlanta Regional Commission (ARC); Atlanta (GA); On-site; USD 28,000 - 48,000; Part time

Job summary

Atlanta Regional Commission (ARC) seeks a field-based Client Services Liaison (Behavioral Health Coach) to provide person-centered coaching and health education to assigned clients, linking them to resources to address behavioral health and chronic conditions. The role includes in-home assessments and care plan development, with travel required and up to 20 hours per week.

The position emphasizes complex care coordination across teams, with duties ranging from assessments and referrals to

Qualifications

• Bachelor’s degree in social work, human services, gerontology or related field is required.
• One year of related counseling, client advocacy, or information/referral experience is required.
• Master’s degree is preferred for advanced qualifications.

Responsibilities

• Schedule and conduct face-to-face or telephonic consultations and provide coaching support to clients or caregivers.
• Meet with individuals and/or caregivers to complete assessments/documentation.
• Determine unmet needs, barriers, preferences, and goals; develop and implement action plans.
• Conduct resource research and identify appropriate resources to meet needs.
• Make referrals and link clients with resources.
• Conduct follow-up and respond to client requests.
• Communicate with community and health systems partners as needed.
• Maintain spreadsheets or reports to share outcomes with management or external payors.
• Present programs and progress to partners as needed.
• Complete required documentation within time frames.
• Serve as liaison with aging services organizations and businesses.

Skills

Active listening

Interpersonal skills

Communication skills

Time management

Collaboration

Attention to detail

Task prioritization

Education

Bachelor’s degree in social work, human services, gerontology or related field

Master’s degree in social work, gerontology or related field

Tools

Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint)

Job description

The Atlanta Regional Commission (ARC) is the regional planning and intergovernmental coordination agency that focuses on issues critical to the region’s success, including growth and development, transportation, water resources, services for older adults and workforce solutions. ARC is dedicated to unifying the region’s collective resources to prepare the metropolitan area for a prosperous future. This is done through professional planning initiatives, the provision of objective information, and the involvement of the community in collaborative partnerships.

As a member of the Innovations Team, the Client Services Liaison (Behavioral Health Coach) will provide person centered coaching and health education to assigned clients and link them to resources and services that address mental and physical health needs so they can remain in their community. This individual will also utilize a person-centered approach to address barriers to social determinants to improve health outcomes and includes complex care coordination efforts across teams to address health conditions such as behavioral health, diabetes, and other chronic health issues.

This role is field-based and will include performing in-home consultation/assessment and care plan development for people with behavioral health needs. Reliable transportation is required. This is a temporary part-time role working up to 20 hours a week.

• Schedule and conduct face-to-face or telephonic consultation and provide coaching support to assigned clients and/or their caregivers.
• Meet with individuals and/or caregivers to complete needed assessments/documentation.
• Determine client’s unmet needs, barriers, preferences, and goals, while applying person centered principles; develop and implement the most appropriate action plan.
• Conduct individualized resource research and identify appropriate resources to meet the established needs.
• Make referrals and link clients and/or caregivers with the most appropriate resources.
• Conduct needed follow-up and responds to client requests.
• Communicate with community and health systems partners as needed.
• Maintain spreadsheets, databases or reports used to share outcomes and opportunities with management or external payors.
• Present programs and progress to partners and other professionals as needed.
• Complete reports with required documentation and prescribe contacts within required time frames.
• Serve as a liaison with organizations and businesses in the aging services community; and
• Perform other duties as assigned to support agency goals and objectives.

• Bachelor’s degree in social work, human services, gerontology or related field and;
• One year of related counseling or client advocacy or information/referral experience in area of assignment (such as mental health, aging or disability services)

OR

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

• Master’s degree in social work, gerontology or related field
• Knowledge of behavioral health, substance abuse and long-term care services network.
• Knowledge of Medicare and Medicaid eligibility and social service resources for aging population served including networks and community resources.
• Knowledge of Elderly and Disabled Waiver and other Medicaid waiver programs.
• Ability to understand and practice active listening techniques.
• Ability to establish rapport with clients to elicit needs and match appropriate resources.
• Ability to exercise confidentiality and maintain records and files.
• Ability to organize tasks, meet deadlines, and manage and prioritize competing demands.
• Skill in providing attention to detail in assignments.
• Possess exceptional time management, interpersonal and communication skills.
• Possess strong collaboration and partnership development skills with internal and external partners.
• Proficient in using database technology and Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint); and
• Ability to manage and prioritize complex competing priorities.