Management & Program Analyst - Information Systems Management

Office of Accountability and Whistleblower Protection; Salt Lake City (UT); Hybrid; USD 126,000 - 197,000; Full time

Job summary

The Department of Veterans Affairs, Office of Accountability and Whistleblower Protection, is seeking a Management & Program Analyst – Information Systems Management. The role supports designing, defining, and maintaining business processes and documentation for assigned areas within OAWP.

You will gather requirements, translate needs to system capabilities, manage backlogs, perform end-to-end testing, and help improve data integrity and reporting.

Qualifications

• Federal education requirements must be met per VA policy.
• Telework eligibility will be discussed during the interview.
• Experience with business process documentation is preferred.

Responsibilities

• Design, define, and maintain business processes and documentation.
• Gather requirements and translate them into system capabilities.
• Perform end-to-end testing to ensure data and system integrity.
• Develop metrics and reports for stakeholders.
• Collaborate with IT for program, system, and contract support.

Skills

Business analysis

Agile / Kanban

User testing

Data integrity

Stakeholder communication

CRM administration

Tools

CRM system

Job description

Management & Program Analyst - Information Systems Management

• Hiring Agency: Office of Accountability and Whistleblower Protection
• Department: Department of Veterans Affairs
• Location: Location Negotiable After Selection

The Department of Veterans Affairs (VA) Office of Accountability and Whistleblower Protection (OAWP) was statutorily established by the VA Accountability and Whistleblower Protection Act of 2017. OAWP receives and investigates allegations of misconduct, poor performance, and whistleblower retaliation against VA senior leaders; and allegations of whistleblower retaliation against VA supervisors.

Key Responsibilities

The analyst supports all matters pertaining to designing, defining and maintaining business processes and documentation for assigned areas within OAWP. In addition, the analyst gathers business requirements and translates business needs to system capabilities. Requirements are entered and maintained in the backlog, monitored for their execution for solution delivery and continuous improvement.

The analyst completes end to end user testing to ensure data and system integrity of new and enhanced functionality. Provide recommendations on business process and workflow improvements. Ensure that the system promotes data integrity to produce correct and quality production of reports and dashboards. Designs, defines, and maintains business process definition and documentation (charter, process flow, etc.).

Provides recommendations for improved business process workflows and communicates business process and strategy to stakeholders. Selects and defines process metrics. Identifies long-term process goals and immediate process objectives identify enterprise process-related issues and risks and develops plan of actions and milestones. Clarifies and consolidates requirements to build user stories and epics for tool configuration activities.

Designs, develops, and recommends processes and measures, data collection techniques, data analysis methodology, and data integrity tools and systems. Analyzes data for emerging trends. Collaborates with stakeholders, focus groups and end-users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional requirements.

Administers accounts, network rights, and access to the Customer Relationship Management (CRM) system. Completes end user testing to ensure system and data integrity of new and enhanced functionality. Identifies risks and issues and provides mitigation recommendations in line with OAWP mission and vision. Develops, identifies, and explains criteria for program evaluation and develops reports for distribution to key stakeholders and senior executive management.

Collaborates with Office of Information Technology (OI&T) for program, system and contract support. Utilizes an Agile methodology and tools to capture business requirements, epics and stories utilizing a Kanban board for tracking. Provides guidance and assistance to stakeholders and customers in the development of metrics and measures to assess and improve organizational performance.

Develops tracking and reporting mechanisms, conducts evaluations and analyses, and recommends workflow improvements for short-term and long-term action plans based on program assessments. Independently researches, compiles, and prepares draft responses to requests from internal and external entities, including Congressional responses. Prepares and coordinates the development of decision papers and briefs to OAWP leadership. Performs other related duties as assigned.

Work Schedule: Required to work Monday through Friday with various tours available pending supervisory approval. May be subjected to change based on operational needs. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption. Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy. Virtual: This is not a virtual position.

Position Description/PD#: PD140600 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Which agency is hiring for this position?

This position is with Office of Accountability and Whistleblower Protection, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $125776 – $197200/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.