Management & Program Analyst

VA Detroit; Indiana (PA); Remote; USD 60,000 - 90,000; Full time

Job summary

VA Detroit is seeking a Management & Program Analyst who will serve as the Executive Assistant in the Data and Information Department of the Veterans Crisis Line. This key role involves high-level administrative support, managing sensitive information, and ensuring consistency across policies. Ideal candidates will have a strong background in data analysis and project management within a federal or organizational environment.

Qualifications

• Experience in generating, analyzing, and synthesizing complex data.
• Managing sensitive correspondence, and evaluating administrative challenges.
• Must meet all requirements by 06/05/2025.

Responsibilities

• Serves as Executive Assistant and advisor to the Supervisory Management & Program Analyst.
• Provides administrative support regarding personnel and organizational development.
• Coordinates matters affecting VCL Data & Information policy and operations.

Skills

Technical Competence

Communication

Planning and Evaluating

Project Management

Writing

Analysis and Problem Solving

Requirements Analysis

Accountability

Organizational Stewardship

Education

Recognized degrees from accredited institutions

Job description

Join to apply for the Management & Program Analyst role at VA Detroit.

Get AI-powered advice on this job and more exclusive features.

Summary
The employee will serve as the Management & Program Analyst (Executive Assistant) in the Data and Information Department of the Veterans Crisis Line (VCL), Veterans Affairs (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Duties

• Serves as the Executive Assistant and key advisor to the Supervisory Management & Program Analyst (Director), Data & Information, performing a variety of administrative and technical support tasks.
• Provides high-level administrative support regarding personnel, staff utilization, leave programs, organizational and staff development.
• Informs personnel of administrative policy changes, new procedures, and practices, ensuring consistency across VCL.
• Cites and discusses policies, regulations, and directives to assist in official responses.
• Provides background, reference, program, and policy information for decision-making.
• Interfaces with individuals at all organizational levels, including VA Clinical Service, OSP, and VCL.
• Coordinates matters affecting VCL Data & Information policy and operations.
• Reviews, analyzes, and controls all executive correspondence for the Data & Information office.
• Identifies areas needing emphasis, guides tasks, and coordinates with other organizations to meet division needs.
• Initiates and directs actions for timely objectives and recommends solutions.
• Defines objectives, establishes plans, and evaluates progress.
• Performs research and drafts/edits briefing materials, memos, white papers, and analyses.
• Prepares and maintains executive-level briefings.
• Reviews all correspondence for content, coordination, and routing.
• Researches VA, VHA, and VCL policies to determine appropriate procedures.
• Provides advice and assistance on management and administrative projects supporting VCL's mission.

Work Schedule: Typically administrative hours, with flexible schedule options after training. Coverage includes holidays due to 24/7/365 operations.

Telework: Not applicable for remote positions.

Remote: This is a remote position. Selectees will work outside of the local commuting area with a suitable home workspace and high-speed internet.

Position Description/PD#: Management and Program Analyst (EA) / PD70018-0

Additional Details: No relocation, recruitment, or incentives authorized.

Requirements:

• U.S. Citizen
• Selective Service registration (for males born after 12/31/1959)
• Background/security investigation required
• Pre-employment online onboarding and valid identification required
• Participation in seasonal influenza vaccination program required.

Qualifications: Must meet all requirements by 06/05/2025. Current federal employees must meet time-in-grade requirements. Experience must include generating, analyzing, and synthesizing complex data, managing sensitive correspondence, evaluating administrative challenges, and serving as a liaison.

Applicants will be rated on competencies including Technical Competence, Communication, Planning and Evaluating, Project Management, Writing, Analysis and Problem Solving, Requirements Analysis, Accountability, and Organizational Stewardship.

Education: No substitution at this grade level. Recognized degrees from accredited institutions only.

Additional Information: Announcements remain open until 06/05/2025, with first consideration for applications received by that date. Work environment is primarily office-based, with occasional travel. Physical demands are sedentary with occasional travel.

For application, submit a complete package including resume, SF-50 (if applicable), DD214 (Veterans), and other relevant documents.

Veterans and transitioning service members are encouraged to apply. For more details, visit VA for Vets and Feds Hire Vets websites.