Management Assistant

CarMax Business Services; Newport News (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits website access

Job summary

CarMax in Newport News, VA is seeking a Management Assistant to support store operations, assist with hiring, onboarding, and orientation, and provide exceptional customer service across sales, auction, and appraisal tasks.

You will manage administrative duties including cash handling, paperwork processing, and system updates in a fast-paced team environment, contributing to operational excellence and a best-in-class experience for associates and customers.

Qualifications

• Ability to read, interpret, and accurately transcribe data for record-keeping.
• Strong organizational skills and attention to detail in a deadline-driven environment.
• Proficiency in word processing, spreadsheets, and intermediate PC skills.
• Effective communication skills for interacting with customers and associates in person, by phone, and in writing.

Responsibilities

• Coordinate hiring and onboarding processes, including scheduling interviews and managing applicant records in Workday.
• Facilitate new associate orientation and ensure timely completion of documentation and training.
• Provide customer service by greeting customers and assisting with paperwork.
• Process sales and auction paperwork, including DMV documentation and dealer registration.
• Handle cash management tasks, including deposits and multiple payment types.
• Support Business Office operations and mentor new associates as needed.

Skills

Data entry

Organizational skills

PC skills

Communication skills

multitasking

Confidentiality

Tools

Workday

Job description

7294 - Newport News - 12966 Jefferson Ave, Newport News, Virginia, 23608

CarMax, the way your career should be!

Position Overview

As a Management Assistant, you will play a key role in supporting store operations by assisting managers with hiring, onboarding, and orientation processes. As a member of the Business Operations team, this position ensures a seamless experience for job applicants and new associates while also providing exceptional customer service and operational support across sales, auction, and appraisal functions. You’ll manage critical administrative tasks such as cash handling, paperwork processing, and system updates, all within a fast-paced, team-oriented environment. Your attention to detail and ability to multitask will help maintain operational excellence and deliver a best-in-class experience for both associates and customers.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Coordinate hiring and onboarding processes, including scheduling interviews, preparing documentation, and managing applicant records in Workday.
• Facilitate new associate orientation, ensuring timely completion of required documentation and training, and maintaining accurate personnel files.
• Provide customer service support by greeting customers, answering questions, and assisting with paperwork.
• Process sales and auction paperwork, including DMV documentation and dealer registration.
• Handle cash management tasks, including deposits, safe handling, and multiple payment types.
• Support Business Office operations and mentor new associates as needed.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and accurately transcribe data for record-keeping.
• Strong organizational skills and attention to detail in a deadline-driven environment.
• Proficiency in word processing, spreadsheets, and intermediate PC skills.
• Effective communication skills for interacting with customers and associates in person, by phone, and in writing.
• Ability to multi-task and prioritize in a fast-paced setting.
• Maintain confidentiality of records and reports within scope of position.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$15.50 - $23.30

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application