Management Assistant

CarMax Business Services; Iowa (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

CarMax Business Services in Iowa is looking for a Management Assistant to support store operations by assisting with hiring, onboarding, and orientation processes. This role requires strong organizational skills, attention to detail, and effective communication abilities while engaging with both customers and new associates.

You will be responsible for managing cash handling, processing paperwork, and providing excellent operational support in a fast-paced environment.

Qualifications

• Ability to read, interpret, and accurately transcribe data for record-keeping.
• Strong organizational skills and attention to detail.
• Proficiency in word processing and spreadsheets.
• Effective communication skills with customers and associates.
• Flexibility to work varied schedules, including nights and weekends.

Responsibilities

• Coordinate hiring and onboarding processes.
• Facilitate new associate orientation.
• Provide customer service support.
• Process sales and auction paperwork.
• Handle cash management tasks.
• Support Business Office operations.

Skills

Attention to detail

Organizational skills

Effective communication

Multi-tasking

PC skills

Job description

Position Overview

As a Management Assistant, you will play a key role in supporting store operations by assisting managers with hiring, onboarding, and orientation processes. As a member of the Business Operations team, this position ensures a seamless experience for job applicants and new associates while also providing exceptional customer service and operational support across sales, auction, and appraisal functions. You’ll manage critical administrative tasks such as cash handling, paperwork processing, and system updates, all within a fast‑paced, team‑oriented environment. Your attention to detail and ability to multitask will help maintain operational excellence and deliver a best‑in‑class experience for both associates and customers.

Role Responsibilities

• Coordinate hiring and onboarding processes, including scheduling interviews, preparing documentation, and managing applicant records in Workday.
• Facilitate new associate orientation, ensuring timely completion of required documentation and training, and maintaining accurate personnel files.
• Provide customer service support by greeting customers, answering questions, and assisting with paperwork.
• Process sales and auction paperwork, including DMV documentation and dealer registration.
• Handle cash management tasks, including deposits, safe handling, and multiple payment types.
• Support Business Office operations and mentor new associates as needed.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and accurately transcribe data for record‑keeping.
• Strong organizational skills and attention to detail in a deadline‑driven environment.
• Proficiency in word processing, spreadsheets, and intermediate PC skills.
• Effective communication skills for interacting with customers and associates in person, by phone, and in writing.
• Ability to multi‑task and prioritize in a fast‑paced setting.
• Maintain confidentiality of records and reports within scope of position.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.