Management and Program Assistant (Flight Standards Service)

Federal Aviation Administration; Memphis (TN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Federal Aviation Administration in Memphis seeks a Management and Program Assistant to support the Flight Standards Service. The role involves assisting the Office Manager and teams, coordinating multiple assignments, and handling data, records, and travel logistics.

The position requires independence, strong computer skills (MS Excel, PowerPoint, SharePoint), and the ability to manage sensitive information while supporting several projects simultaneously.

Qualifications

• Strong data handling, report preparation, and familiarity with office software.
• Ability to organize files, track records, and support multiple projects.
• Experience coordinating schedules and travel for a team.

Responsibilities

• Assist Office Manager and Front Line Management Team in daily operations.
• Coordinate multiple assignments and act as lead for support staff when needed.
• Compile, track, and analyze data; prepare correspondence and schedules.
• Maintain and safeguard sensitive information and personnel records.
• Support project teams using MS Excel, PowerPoint, and SharePoint.

Skills

MS Excel

PowerPoint

SharePoint

Tools

MS Access

Job description

Management and Program Assistant (Flight Standards Service)

• Department: Department of Transportation

Serves as Management and Program Assistant in a Flight Standards Functional Office. Incumbent is responsible for performing a combination of routine, multiple, and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced employee.

Key Responsibilities

Assists the Office Manager, Front Line Management Team, and the Administrative Office in day-to-day operations, and may act as a lead for other support staff to coordinate multiple assignments for the Field Office. Performs back-up duties in the absence of the Administrative Officer and may work as a team member on various projects. Work activities typically support multiple projects/programs and contribute to the objectives of the organizational unit.

Applies experience and advanced knowledge to plan and perform administrative assignments for projects/programs. Has a broad understanding of how administrative assignments contribute to organizational activities.

Responsible for compiling, tracking, and analyzing data; providing advanced computer assistance; scheduling meetings; preparing correspondence; providing written or oral explanation of organization policies; and coordinating the implementation of new office policies and systems. Independently utilizes a variety of software programs to accomplish assignments.

Demonstrates considerable independence in planning time and coordinates only as needed with the Office Manager, Frontline Management Team, and Administrative Officer to prioritize assignments and use assigned resources. Often assists others plan and identify resources to accomplish projects/programs/tasks. Maintains control of all office files (electronic and paper) and ensures they are managed and maintained in accordance with established policy and procedures.

These files include, but are not limited to, office policies and procedures, employee personnel records, training records, and medical records. Manages the full life-cycle of records to include technical files, from creation to authorized destruction. Serves as the coordinator for the management team's travel, correspondence, schedules, and facility requirements.

Provides overall administrative assistance to the management team's ongoing projects, which may include access to personnel records, training histories, and other personal information. Position holds responsibility for safeguarding sensitive, close-hold, or confidential information.

Assists in data gathering and analysis and works extensively with computer/software programs such as MS Excel, PowerPoint, and SharePoint to compile, analyze, and display data and results for the sub-units in the branch. Assists with the updates and maintenance of group communication sites to track and analyze project history, status, and other performance measures via SharePoint and MS Access or similar web-based document management system.

Researches, interprets, and applies regulatory and policy guidelines to answer employees' and managers' questions and/or assists with solving administrative problems. Tracks and analyzes data to ensure compliance with policies and procedures. Ensures organization administrative processes are functioning efficiently and effectively, and in accordance with current guidance, policies, procedures, and regulations. Contacts are typically internal and external.

Internal contacts often include the Office Manager, Management Team, Administrative Officer, as well as internal Aviation Safety Inspectors and administrative staff. Other contacts may frequently include Division Management and Functional Area Office personnel, Flight Standards Field Office Managers, and employees from more than one organizational unit and/or Line-of-Business to share information, coordinate efforts, and discuss assignments.

External contacts are typically with customers and other parties on routine matters related to the project/program being supported. Established policies and procedures guide most assignments, but allow some discretion for the incumbent to select the most appropriate approach or to recommend new approaches.

Which agency is hiring for this position?

This position is with Federal Aviation Administration, Department of Transportation.

What is the salary for this position?

The posted pay range is $41752 – $70248/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

Source: USAJOBS.gov — U.S. Federal Government