Management Analyst, Senior - Gas

City of Richmond; Richmond (VA); On-site; USD 63,000 - 90,000; Full time

Job summary

City of Richmond is seeking a senior Management Analyst – Natural Gas Trainer/Field Auditor to lead OQ training, conduct field audits, and ensure adherence to regulations. You will document findings, support SOP/O&M improvements, and drive regulatory compliance across gas construction and operations.

Responsibilities include hands-on and classroom training, safety briefings, and collaborating with cross-functional teams to close performance gaps and strengthen the training program.

Qualifications

• Bachelor's degree in business or public administration, or field related to assignment.
• Four years of related work experience.
• An equivalent combination of training and experience (as approved by the department).

Responsibilities

• Provide hands-on and classroom training for Operator Qualification (OQ) tasks.
• Present and facilitate gas safety and compliance training exercises.
• Perform field audits of gas construction, maintenance, and service activities, documenting findings.
• Gather information to support improvements to SOPs, O&M, and best practice procedures.
• Support enhancements to the OQ program with field-based observations and data.
• Collaborate with operations, compliance, and training teams to identify gaps and recommend improvements.

Skills

Communication skills

MS Word & Excel

GIS mapping

Field inspections

Training delivery

Supervision

Regulatory knowledge

Education

Bachelor's degree in business or public administration

Four years of related work experience

Tools

ArcGIS

Microsoft Office

Job description

The anticipated hiring range is $62,672 - $90,160.

Management Analyst, Senior –Natural Gas Trainer/Field Auditor

The City of Richmond, Department of Public Utilities, Gas Division, is seeking a qualified candidate to fill a position. The incumbent will serve in a multifunctional role responsible for delivering hands on and classroom training, conducting Operator Qualification (OQ) performance evaluations, and performing internal field audits to ensure compliance with federal, state, local, and municipal regulations, as well as organizational O&M and SOP requirements. This role uses extensive natural gas field experience to coach employees, verify competence and qualifications through structured evaluations, identify and document deficiencies during field inspections, and support continuous improvement of training programs, operating procedures, and regulatory compliance functions. The position also contributes to Distribution Integrity Management Program (DIMP) initiatives, validates implementation of regulatory and operator changes, gathers and analyzes field data to inform continuous program improvements, and helps maintain the safety, reliability, and regulatory compliance of gas construction, maintenance, and operational activities across the utility.

• Provide hands-on and classroom instruction for natural gas Operator Qualification (OQ) tasks.
• Present and facilitate gas safety and compliance training exercises.
• Perform field audits of gas construction, maintenance, and service activities, documenting findings and reporting any deviations, deficiencies, or safety concerns.
• Gather information and provide input to support improvements to existing SOP, O&M, and best practice procedures.
• Support enhancements to the Operator Qualification program by providing field-based observations and data.
• Contribute to DIMP mitigative strategies related to incorrect operations or failure to follow procedure.
• Assist with validation and field verification of new regulatory changes.
• Support Gas OQ Training Unit activities, including conducting evaluations, training, and gas emergency simulations.
• Document field observations, audit results, and evaluation outcomes in accordance with regulatory and organizational requirements.
• Collaborate with operations, compliance, and training teams to identify performance gaps and recommend corrective or training-related improvements.

This position is considered an Essential Personnel, which means that the incumbent may be required to work when the city is closed due to public emergencies, critical or hazardous conditions or inclement weather.

KNOWLEDGE, SKILLS AND ABILITY

Knowledge of local, state, and federal codes and regulations regarding gas distribution systems; Knowledge of workforce training methods; Knowledge of gas system components and materials; Oral and written communication skills; Proficiency with standard business office software such as Microsoft Word and Excel; General knowledge of and some experience with GIS mapping systems; Demonstrated ability to supervise others, and manage time effectively; Ability to multi-task, prioritize conflicts, and identify hazardous conditions/situations; Ability to create training material and deliver training material in a classroom or hands-on environment.

MINIMUM TRAINING AND EXPERIENCE

• Bachelor's degree in business or public administration, or field related to assignment
• Four years of related work experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS

• Valid Commonwealth of Virginia Driver's License

PREFERRED QUALIFICATIONS AND EXPERIENCE

Candidate must be somewhat familiar with:

• Title 49 Code of Federal Regulation, Parts 191 & 192
• American Petroleum Institute (API)
• Pipeline & Hazardous Material Safety Administration (PHMSA)
• Distribution Integrity Management Program (DIMP)
• Pipeline Safety Management Systems (PSMS)
• Reading a Gas/GIS system maps
• Working according to standard operating procedures and ensuring that the documentation matches the industry regulations and operating requirements
• At least eight (8) years of field inspector/engineer experience and/or equivalent combination of experience working in natural gas industry
• Repairs and installations of new gas facilities
• Communicating effectively both verbally and in writing
• Gas distribution systems; construction, operations, or maintenance
• Gas inspection or auditing practices
• Gas regulatory compliance
• Facilitating or presenting group training (classroom and hands-on)
• Operator Qualification (OQ) programs; training, coordination, administration
• GIS/ArcGIS map systems
• Experience with Microsoft Office Suite

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently reach and finger; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, push, pull, lift, walk, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.