Management Analyst 4 (Non-Permanent, Internal Only)

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Vacation, Leave, Holidays

Tuition Waiver

Tuition reimbursement

Training and career development

Flexible/remote work opportunities

Employee Assistance Program

Wellness program

Onsite exercise facility

Infants at Work Program

Free parking

Job summary

Washington State Liquor and Cannabis Board (WSLCB) in Olympia seeks a Management Analyst 4 (Non-Permanent, Internal Only) to provide expert analyses and lead complex projects across divisions. The role supports budgeting, governance, and program delivery, reporting to the Director of Enforcement and Education.

This is a non-permanent position with an anticipated end date of 6/30/2027 and potential telework options.

Qualifications

• Eight (8) years of combined relevant professional experience and education in business administration, public administration, law, public health, health administration, or a related field.
• Four (4) years of those in conducting research and analyzing policies, laws, rules, or regulations.

Responsibilities

• Assists Division Director in tracking biennial budget spending and planning to align with goals.
• Plan all stages of projects from concept to completion, managing risks and issues.
• Develop detailed project management documentation including charters and scope statements.
• Set up project management frameworks and structures.
• Develop and maintain a project management plan with processes and controls.
• Create work plans with WBS, deliverables, tasks, schedule, and resources.
• Identify risks and develop mitigation strategies; maintain issues log.
• Manage issues to resolution and escalate as needed to stakeholders.
• Oversee change management activities and sustain changes implemented by projects.
• Provide recommendations to executive management on project management and program implementation.
• Ensure projects meet scope, schedule, cost, risk, and quality expectations.

Skills

Conducting business analysis and needs

Leading business projects

Business policy development

Supervising

Job description

WSLCB Vision

Safe communities for Washington State.

Mission

Promote public safety, public health and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

This INTERNAL ONLY recruitment is open to current, permanent WSLCB Employees Only

This is a Non-Permanent position with an anticipated end date of 6/30/2027

This position is currently eligible to telework.

This position is required to work at WSLCB's Olympia office at least 3 day a week.

This may change based on business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

Your opportunity at a glance

The Washington State Liquor and Cannabis Board's (WSLCB) Enforcement and Education Division is announcing an exciting opportunity for a Management Analyst 4 (Non-Permanent, Internal Only) position in Olympia, WA.

This position reports to the Director of Enforcement and Education and is part of the Enforcement's management team. As the supervisor and/or expert, under administrative direction, provides expert-level analyses to management, staff, and both internal and external customers regarding highly complex, multidimensional issues impacting agency/institution-wide programs and policies.

This is a non-permanent position with an anticipated end date of June 30, 2027.

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program- a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Some of the duties you will perform are:

• Assists Division Director in tracking biennial budget spending and planning to ensure alignment with agency and division strategic planning goals and operation guidance.
• Plan all stages of projects, from initial concept through successful completion, continually managing risks and issues throughout the process.
• Develop detailed project management documentation including project charters and scope statements.
• Set up project management frameworks and structures
• Develop and maintain a project management plan that establishes processes, protocols, and controls for each project management knowledge area.
• Develop project work plans to reflect a project’s work breakdown structure (WBS), deliverables, tasks, task dependencies, schedule, and resource assignments.
• Identify project risks and develop mitigation strategies to minimize their likelihood of occurring and/or impact. Identify project issues and maintain an accurate and complete issues log.
• Actively manage issues to resolution. Communicate and elevate issues affecting these factors to relevant stakeholders. Manage formal change control processes.
• Oversee and ensure change management activities that plan, prepare, and sustain changes implemented by the project.
• Provide reliable and professional recommendations to executive management as it relates to project management and program implementation.
• Achieve goals and objective relevant to the project.
• Manage and produce quality deliverables.
• Ensure the project meets scope, schedule, cost, risk, and quality expectations, while creating value for our customers.
• Work with division leadership and key stakeholders to clearly define project and program success.
• Manage projects that include both business and technology components and range in size, risk, and complexity.
• Guide, oversee, and lead multiple project teams, ensuring project activities, communication, risk, and stakeholder engagement are consistent and integrated.
• Direct, manage, coach, and mentor personnel and other resources assigned to projects.
• Ensure projects are adequately resourced.

Required Qualifications:

The following qualify: Eight (8) years of combined relevant professional experience and education in business administration, public administration, law, public health, health administration, or a related field. Four (4) of those years with experience in conducting research and analyzing policies, laws, rules, or regulations.

AND

Four (4) years of relevant professional experience in:

• Conducting business analysis and developing requirements.
• Leading business projects.
• Business policy development.
• Supervising.

Required Competencies

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies

• Accountability: Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Effectively organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time. Accepts own role when expectations are not met, and responds quickly to resolve issues with others.
• Analysis: Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Identifies key facts in an array of data. Recognizes when pertinent facts are incorrect, missing, or require supplementation or verification. Distinguishes information that is not pertinent to a decision or solution. Breaks down data into parts to understand the nature and relationship of the parts. Recognizes underlying principles, patterns, or themes in an array of related information, and determines whether additional information would be useful or necessary. Judges or infers appropriate responses to a set of information based on clear guidelines or procedures. Form accurate conclusions regarding actions to be taken.
• Build and Maintain Relationships:Earn the trust, respect, and confidence of coworkers and customers through consistent, honest, and professional interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and users’ diverse perspectives to meet the agency’s mission and goals.
• Computer Skills: Displays working knowledge of program or agency computer system(s) which include Microsoft Office suite programs. Ability to utilize electronic resources including the internet and SharePoint. Accurately document and/or update information in electronic form to maintain complete records.
• Customer Focus: Listens attentively, identifies issues, provides options, fulfills services, and/or exercises knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Builds and maintains internal and external customer satisfaction with the products and services offered by the organization. Treats customers with courtesy and sensitivity. Builds positive rapport. Makes extra effort to satisfy customer needs. Regularly follows up with customers to ensure needs have been fully met. Proactively keeps customers informed by giving timely and appropriate feedback. Assess problem situations and initiates effective service interventions that result in customer satisfaction. Coordinates with staff in other areas to effectively meet customer service needs.
• Effective Communications; General: Conveys clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively expresses ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”). Keeps supervisor and co-workers informed while sharing complete and accurate information with others, including staff and people outside the organization. Practices active listening by concentrating on the person or caller; listens without interrupting; and asks questions to clarify and verify information.
• Effective Communications, Writing Skills: Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correct errors in grammar, punctuation, and spelling. Independently composes written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules. Extracts and compiles data to prepare narrative, statistical, or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient or student information)
• Ethics & Integrity: Earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions. Follows through on commitments.
• Initiative: Seeks and assumes additional responsibilities and tasks when appropriate.
• Interpersonal Skills: Establishes effective relationships. Displays a positive outlook and pleasant manner. Contributes to building team spirit. Interacts appropriately with coworkers and in a manner that encourages cooperation and teamwork. Gives and welcomes feedback. Employs expertise, credibility, and effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs. Effectively influences others to achieve understanding, acceptance, and commitment to act in support of ideas, programs, or causes. Effectively persuades others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy. Diffuses sensitive or difficult customer situations and creates a climate for mutual problem solving.
• LEAN Expectation: Have the ability to work in a continuous process improvement environment, continually seeking ways to eliminate waste and improve quality.
• Organizational Skills: Ability to organize self and others. Ability to handle multiple priorities and work under short timeframes. Manage time effectively to complete the tasks required.
• Research Skills: Can integrate multiple lines of data; contrast conflicting data; analyze and evaluate the accuracy of data; can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can logically defend outcomes/results.
• Stress Tolerance: Performs well under pressure. Demonstrates good judgment. Handles unexpected situations with composure. Responds to difficult, stressful, or sensitive situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.
• Safety: Understands and follows agency safety policies and other standards established to maintain a safe work environment. Carefully organizes the personal workspace to minimize the likelihood of an accident or other unsafe incidents. Reports injuries, accidents, or hazards to the supervisor.

Background Check and Legal Compliance

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Legal Statements

Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business."

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

Equal Opportunity Statement

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [e-mail] or call [phone]. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.